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Epic Games Launcher Error: Connection to the server failed

when I try to log into the epic games launcher i get the "Error: Connection to the server failed" I have tried everything, I am not running on a proxy, I checked all of my firewall settings, i tried the http=wininet and nothing is working. I have literally tried everything. What do I do??

Product Version: Epic Games Launcher
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asked Jan 21 '16 at 12:02 PM in Installation & Setup

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avatar image ModernRyoga ♦♦ STAFF Jan 27 '16 at 07:14 PM

Hi yuob,

Try the troubleshooting steps in this section of the troubleshooting guide. Specifically, please make sure that the port 5222 is open. If possible, can you test this by connecting your pc directly to your modem and bypassing your router (if you are using a separate one).

If nothing works, follow the steps here to generate your Debug Logs. Post them here, along with your Dxdiag/system specs.

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Hi yuob,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.

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answered Feb 04 '16 at 02:16 PM

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