UE4 Installer won't work, it begins DirectX then rolls back
I just purchased UE4 and I'm really excited to start using it. But I have this problem that some other people is having.
Basically, I run the installer (UnrealEngineInstaller-1.1.0-2054669.msi) and once it reaches the DirectX installation, it prompts me with the "There is a problem with this Windows Installer package..." and then rolls back everything.
Just so everyone knows, I've tried everyone's solution, including:
Maybe I'm doing something wrong, but anyway, I can't upload the log file because it's too big.
I hope we can fix this, I wouldn't like to cancel my subscription and asking for a refund :(
And here's my DxDiag log:
I managed to launch it. I did this:
I started installing UE4, and once it reached the roll back point, I left the error opened. Then I navigated to the installation folder and launched the launcher and waited for it to install the latest version. Once it finished, it started working, I played with it a bit and see the performance, everything seems fine. Then I closed the editor and clicked "OK" in the error pop-up from the installation. It rolled back the first installation, but it left the new files intact. Then I navigated again to the installation folder and made a shortcut to the Editor.
Error window: No "MSVCP120.dll" found. Solved by installing VCRedist_x64 (Visual C++).
The editor works now.
There is no Launcher, so I cant acces the Marketplace OR download the latest updates.
SO this is NOT a solution. I can use the editor,save projects and so on, but I cannot acces the Launcher or anything.
So I guess there are 3 options:
THE GOOD ONE: Fix the problem completly; once we figure the problem, I'll uninstall everything and put it back all together again. and maybe everyone has this sorted out, because it seems that a lot ot people are having the same issue.
THE QUICK ONE: Maybe the launcher executable. Raw files. Everything that the UE4 installer installs in a zip folder, so at least I can use the Marketplace and download the updates. If this is possible I prefer it to be a temporary solution, as we all mostly want what we payed for.
THE BAD ONE: Go with it as it is and hope for the best. (But really, no.)
I hope we sort it out. I can use the edior, even make full projects, but this is not the solution.
But as always, I'll try to upload any news and help however I can.
Thanks for the help everyone! We'll sort this out.
answered Apr 29 '14 at 01:11 AM
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