When I open the x32 version of EpicGames it crashes after ‘completing’ the prerequisite checks.
When I open the x64 version of EpicGames the cursor shows that something is loading and then stops.
I have tried everything on the troubleshooting page, nothing is working.
Hello AW20,
Try the troubleshooting steps in this section of the troubleshooting guide.
If nothing works, follow the steps here to generate your Debug Logs. Post them here, along with your Dxdiag/system specs.
He already wrote that the Troubleshooting not work for him. I also got no answer to my Question. The Issue is not made by the Users Computer, it is a bad programming by the Developers!
It is easy to say “take a look to the troubleshooting steps” → but to solve the Launcher issues is to hard?
AW20: Please make a debugging-log from the Epic Launcher so that he can take a look to the Errors (in my case → The Launcher can not find any PNG Files / Pictures from the Launcher or something - and this is not a issue made by my Computer - i think it is a false Installation routine).
I´m now awake since 30 Hours to find the Launcher Problems and all this Troubleshootings i can throw in the trash, because nothing of them works. Now i think it is no Problem when i take the Unity Engine and spend my Money there for the Assets. I think that is the easiest way to escape.
Hi AW20,
We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.
If you need anything else, feel free to ask in order to reopen this ticket.