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[Closed] How i can resolve the error R-23?

I can´t resolve the error 23-R when the installation end. I uninstall the Microsoft Visual CC++ 2015 Redistributables

Product Version: UE 4.10
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asked Jan 29 '16 at 09:20 PM in Installation & Setup

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opusaco
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avatar image ModernRyoga ♦♦ STAFF Feb 23 '16 at 05:16 PM

Hello opusaco,

I'm sorry to hear that you're having trouble. At what point are you having trouble. Is the error happening when you try to install the launcher or when you try to install a product from the launcher?

Could you please follow the steps here and post your debugging logs and dxdiag?

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The question has been closed Apr 21 '16 at 07:26 PM by Stephen Ellis for the following reason:

Please visit http://help.epicgames.com/ for Launcher support


1 answer: sort voted first

I have this exact same problem as well. Uninstalling the Microsoft Visual CC++ 2015 Redistributables doesn't help at all - in fact, I can tell by the time-stamp that they were created when I tried to install UE4. I've tried this several times, and it still doesn't work. Please help?

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answered Feb 09 '16 at 12:41 PM

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PartyJaradi
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avatar image Stephen Ellis ♦♦ STAFF Apr 21 '16 at 07:26 PM

I'm sorry that we weren't able to follow up with you promptly. We have recently changed our process for providing Launcher support, so if you are still experiencing this issue with the Launcher please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

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