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Sorry, an error occurred and we were unable to resolve it.

Everytime I'm trying to buy Landscape Auto Material and get to choose between credit card and Paypal it says 'Sorry, an error occurred and we were unable to resolve it.' for both options when proceeding.

Any suggestions?

Product Version: UE 4.10
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asked Feb 04 '16 at 03:53 PM in Marketplace

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hen20
6 1 2

avatar image Adam Davis STAFF Sep 09 '16 at 07:17 PM

Hi everyone,

I apologize for the delayed response. Are you still experiencing this error? If so, which specific marketplace items are you experiencing this with? Is it just the landscape auto material?

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3 answers: sort voted first

I'm happy to hear the items in question are no longer providing you this error. For now I'll mark this as answered for tracking purposes. If you find this occur with another asset, please post back here and I'll be happy to take another look and see what may be occurring.

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answered Sep 09 '16 at 08:22 PM

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I have the same error here, for the first time (on another asset). No idea where it is coming from, perhaps their servers are temporarily overloaded ?

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answered Aug 13 '16 at 02:56 PM

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lpalbou
171 3 11 16

avatar image E1andri1 Aug 13 '16 at 09:41 PM

Same here with the SciFi Adventure Library. Can't buy it neither with the launcher nor with the the browser.

avatar image lpalbou Aug 13 '16 at 10:12 PM

It seems to have affected only the SciFi Adventure Library asset, I was able to buy other assets today. Very strange

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Hi Adam,

The error was not limited to a single market place item as it involved at least:

  • SciFi Adventure Library

  • Landscape Auto Material

Somehow, after some exchanges with technical support (including screenshots), a few days and dozens of attempts on both the Launcher & website, it finally worked: I was able to buy the Sci Fi Adventure Library.

I don't know if this is correlated, but the problem occurred while the item was on sale.

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answered Sep 09 '16 at 08:19 PM

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lpalbou
171 3 11 16

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