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[Closed] Unreal Engine 4 Could not download installation information. Please try again later. Code:0

When re-opening the launcher I attempt to download it but it stops me with this message "Unreal Engine 4 Could not download installation information. Please try again later. Code:0" i'm at a stump and I am above my 10gb of internet I didn't want that to go to waste for downloading this. Please help.

Here's the DxDialog if you need it

Product Version: UE 4.10
Tags:
dxdiag.txt (28.1 kB)
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asked Feb 05 '16 at 01:59 AM in Installation & Setup

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Tyrtle
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avatar image soumenaish Feb 07 '16 at 05:15 AM

Hi I am having this problem since past few days. Its not getting downloaded and giving the same message of code 0. I am using asus z97 pro mother board, I7 4790k and msi geforce 970 graphic card.Is it the hardware issue of some other problem.Kindly answer my queries. Regards Soumen

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The question has been closed Apr 21 '16 at 08:43 PM by Stephen Ellis for the following reason:

Please visit http://help.epicgames.com/ for Launcher support


6 answers: sort voted first

Running Epic Launcher as administrator fixed it for me thanks!

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answered Apr 19 '16 at 12:40 AM

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FlibleBable
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Solved problem by myself.

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answered Feb 05 '16 at 02:07 AM

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Tyrtle
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avatar image Tedsprogzz Feb 07 '16 at 03:29 AM

HOW? i have same issue

avatar image ModernRyoga ♦♦ STAFF Feb 18 '16 at 07:21 PM

Hi Tyrtle,

Could you elaborate on how you resolved the issue as it appears that other user are having the same issue?

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Sounds Like you internet connection is unstable. Internet providers often Throttle their connections too especialy 4G providers. Some packets have failed to download or got corupted during an interuption in your connection. If their is a large load on the ISP's network they will have a max transfer rate set. Your downloads will peek at the the max rate then drop back to nearly nothing. This constant throtling of your connection is fine if your on youtube but if your downloading 3.3 gigs its going to mess things up. Try to use a fast wired connection when downloading. I often have to move my intire PC a few hours down the road to a friends house, just to install stuff like UE4

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answered Feb 08 '16 at 11:04 AM

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cgDermot
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Unreal, you make some really bad software, I can't see why you can't get even the most rudimentary and basic things done... this error popped on my PC because I was installing on a non-system partition and that requires the process to have elevated priviledges on Windows 7. Some hint: https://code.msdn.microsoft.com/windowsdesktop/CSUACSelfElevation-644673d3

TO FIX ERROR as a user: Just run the epic launcher as administrator.

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answered Apr 06 '16 at 09:05 AM

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Vladivarius
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You can't hit Install then walk away. Both times I did that I missed the UAC window that pops up. Basically after downloading and then verifying 100%, prerequisites will start and the UAC window will pop up. If you miss it, the install will fail and you'll get the Error code 0. So just check in frequently and don't miss the UAC and you should be ok. Hope this helps. I had the same issue.

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answered Apr 06 '16 at 06:39 PM

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westcal98
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In Windows 10, I got the same error. None of the above suggestions helped but I was able to Run UE4Editor.exe from C:\Program Files (x86)\Epic Games\4.11\Engine\Binaries\Win64

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answered Apr 16 '16 at 01:07 AM

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ericjwin
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