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How to fiz Error Code R-5 and 0?

So Here It goes my problem... I have my System operate on Windows 7 64-bit and download the Epic Games Launcher. UR4.10link text download all right, but as I clicked the "resume" button and it finished instantly occurred an error (code: 5) saying "The necessary prerequisites have failed to install.Error code R-5" so I tried reading the Troubleshooting steps, but it didn't met with my error because I think have the minimium prerequisites as I read the dxdiag, graphic drivers updated, I am downloading the visual studio right now, 'am running as administrator, I have the right install path.

Soon I lost hope and turned off my computer, as I came home and tried again I receive a new error (code: 0) saying "Could not download installation information. Try again later. Code: 0"... So what do I do now?

[2]: /storage/temp/78274-dxdiag.txt

Product Version: UE 4.10
Tags:
logs.rar (1.2 MB)
dxdiag.txt (37.4 kB)
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asked Feb 11 '16 at 09:17 PM in Installation & Setup

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Lunimirian
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Hello!

We have recently updated the launcher to address some of the prerequisite issues. Please see the accepted answer to this post for the steps to follow.

If this does not resolve the issue, please post back and keep us updated.

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answered Feb 12 '16 at 08:28 PM

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Thanks you very much! I followed everything in the post and turns out the DirectX End-User Runtimes solved the problem (and probaly de .NET framework that I reinstalled). The UR4 is running alright now, thanks! :)

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answered Feb 15 '16 at 01:19 PM

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Lunimirian
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