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error message: sorry the account credentials you are using

Windows ® Installer. V 5.0.7601.17514

msiexec /Option [Optional Parameter]

Install Options Installs or configures a product /a Administrative install - Installs a product on the network /j [/t ] [/g ] Advertises a product - m to all users, u to current user Uninstalls the product Display Options /quiet Quiet mode, no user interaction /passive Unattended mode - progress bar only /q[n|b|r|f] Sets user interface level n - No UI b - Basic UI r - Reduced UI f - Full UI (default) /help Help information Restart Options /norestart Do not restart after the installation is complete /promptrestart Prompts the user for restart if necessary /forcerestart Always restart the computer after installation Logging Options /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!| ] i - Status messages w - Nonfatal warnings e - All error messages a - Start up of actions r - Action-specific records u - User requests c - Initial UI parameters m - Out-of-memory or fatal exit information o - Out-of-disk-space messages p - Terminal properties v - Verbose output x - Extra debugging information + - Append to existing log file ! - Flush each line to the log - Log all information, except for v and x options /log Equivalent of /l* Update Options /update [;Update2.msp] Applies update(s) /uninstall [;Update2.msp] /package Remove update(s) for a product Repair Options /f[p|e|c|m|s|o|d|a|u|v] Repairs a product p - only if file is missing o - if file is missing or an older version is installed (default) e - if file is missing or an equal or older version is installed d - if file is missing or a different version is installed c - if file is missing or checksum does not match the calculated value a - forces all files to be reinstalled u - all required user-specific registry entries (default) m - all required computer-specific registry entries (default) s - all existing shortcuts (default) v - runs from source and recaches local package Setting Public Properties [PROPERTY=PropertyValue]

Consult the Windows ® Installer SDK for additional documentation on the command line syntax.

Copyright © Microsoft Corporation. All rights reserved. Portions of this software are based in part on the work of the Independent JPEG Group.

Product Version: Epic Games Launcher
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asked Feb 13 '16 at 02:20 PM in Installation & Setup

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avatar image ModernRyoga ♦♦ STAFF Feb 16 '16 at 09:34 PM

Hello EM_MA,

I'm sorry, I don't quite understand your issue. Could you please post a bit more detailed description of the issue you are having?

avatar image maikeltjolle Jul 19 '18 at 12:20 PM

When I try to login with my account on epic games since 15 July 2018. I get the error: "Sorry the credentials you are using are invalid."

And I can't reset my password because the email does not arrive.

Can someone help me please?

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3 answers: sort voted first


We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above then post back here with the requested info.

If you need anything else, feel free to ask.

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answered Feb 25 '16 at 08:17 PM

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Never mind - If the install is this difficult, I'll wait to try when I have more time. It apparently installs okay, but I got the error when I tried to run the program.

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answered Feb 26 '16 at 05:33 PM

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Hello again!

If you are receiving and error that your account credentials for logging into the launcher are invalid, please contact our support team at "accounts@unrealengine.com". They will be able to assist you with any account related issues.

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answered Feb 26 '16 at 08:15 PM

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