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[Closed] Epic Games Launcher 'Connection to the Server Failed'

Hi,

I keep getting this error every time i log in. i tried following the troubleshoot page but its a bit confusing. I use Bitdefender Antivirus and have made a firewall exception to allow Epic games launcher bit it still does not seem to connect to its servers.

alt text

Thanks,

Iby

Product Version: Epic Games Launcher
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asked Feb 15 '16 at 03:13 PM in Installation & Setup

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Iby
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avatar image ModernRyoga ♦♦ STAFF Feb 16 '16 at 06:53 PM

Hello!

I'm sorry to hear that you are having trouble BitDefender antivirus has not been reported to cause any issues. BitDefender Total Security has blocked access in some cases.

Try the troubleshooting steps in this section of the troubleshooting guide.

If nothing works, follow the steps here to generate your Debug Logs. Post them here, along with your Dxdiag/system specs.

avatar image Iby Feb 16 '16 at 07:52 PM

Hi,

Thank you for your reply. Sorry I meant I use Bitdefender Total Security. I'm not sure how to unblock ports in Bitdefender total security and I'm a little confused on how to switch my DNS. I usually the firewall, it works but I don't prefer to keep shutting down my firewall each time I use UE4. I have updated to the latest launcher I think the error is different in the new updated version. I have also attached the DXDiag and debug logs: link text

alt text

Thanks,

Iby

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The question has been closed Apr 21 '16 at 07:07 PM by Stephen Ellis for the following reason:

Please visit http://help.epicgames.com/ for Launcher support


1 answer: sort voted first

Hi Iby,

I'm sorry we weren't able to follow up with you promptly. If you are still experiencing this issue, please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

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answered Apr 21 '16 at 07:07 PM

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Stephen Ellis ♦♦ STAFF
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