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[Closed] Why can't I start UE4? - Crash on Launch

i click on a project i want to start but it does not come up with the editor. all it has is a crash report. i have tried uninstalling i many times and re-installing it. i tried other types of programs on UE4 but they dont work. Please help

Thanks!

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asked May 01 '14 at 08:16 PM in Installation & Setup

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Matthew12121212
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avatar image BiggestSmile May 01 '14 at 08:22 PM

People obviously will be able to help you with zero information provided. Good luck.

avatar image Lovecraft_K ♦♦ STAFF May 01 '14 at 08:23 PM

Hi Matthew12121212 -

Thank you for your report. Could you please provide your launcher logs and also the crash report that was generated? Go to this folder [C:\Users\USER.NAME\AppData\Local\UnrealEngineLauncher\Saved\Logs] and zip & attach the Log and Dump files.

-Eric Ketchum

avatar image Stephen Ellis ♦♦ STAFF May 04 '14 at 02:53 PM

@Matthew12121212

Additionally, please attach your Dxdiag report, and copy/paste the ID # that is provided in the crash report window.

Thanks!

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The question has been closed May 14 '14 at 08:44 PM by Lovecraft_K for the following reason:

Problem is outdated


1 answer: sort voted first

Hey Matthew12121212 -

For tracking purposes I am closing this thread, but if this issue comes up again please resubmit with the data above.

Thank You

-Eric Ketchum

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answered May 14 '14 at 08:43 PM

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Lovecraft_K ♦♦ STAFF
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