Why does Unreal crash? : 4.10.4

Development Platform & Builds
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1

Hello, How come whenever I use any StaticMesh/Textures and whatnot from the content browser the engine decides to freeze and not respond on me?

I’ve tried to use the “Kite Demo” and also the “Procedural Nature Pack” and both times it crashes.
Even sometimes using the “Starter pack” the engine chooses to crashes on me… :frowning:
I have also tried putting the graphics to low, and it still decides to not respond.

I am new to this engine and really excited to have a go with it, but sadly it keeps crashing on me to the point its unusable.

Please help! :confused:

2

Hello,

  • Could you please provide the crash logs from your project’s Saved->Logs folder?
  • Are you getting a Crash Reporter window? If so, could you please provide your Machine ID and ensure to hit send on the Crash Report?
  • Can you please provide your dxdiag?

Thank you.

3

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This is the save log and my DxDiag sorry for the delay, Been busy! Thanks for the quick reply, also there was no crash report window.
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4

Sorry m8, I didn’t update my DxDiag from my last system, the one I just sent you was before I upgraded my PC
Here is the newest one:
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5

Thank you for providing the DxDiag. Is this crash occurring every time you run the editor? Could you please check your memory usage using the task manager when the editor freezes?

6

No, it doesn’t crash when I run the editor only when I drag an item from the Content browser.
It doesn’t respond… My RAM is static at 4GB out of 16GB available, So no issue there.
My CPU only hits 28% as well, so no overuse with that either! :confused:

A loading bar sometimes appears with the item I import, sometimes freezes at 52% or 70%… or sometimes not even a bar.

I’ll as of right now re-install the engine and it’s packs to see if that’s makes a difference, thanks for the reply :slight_smile:

7

Let me know if it makes any difference with a fresh installation. Also, I noticed the logs you provided show a clean shutdown. Can you please post the logs immediately after the crash occurs so I can see where the editor stops? Thank you.

8

Hello,

I am marking this topic as resolved for tracking purposes, as we have not heard from you in a few days. If this issue persists, feel free to respond to this thread. For any new issues, please create a new Answerhub topic.

Have a great day

9

Hello, Sorry for the long delay for a reply! - I wanted to give it long enough to see if it has or not!
After re-installing the engine, luckly it seems to have resolved my issue! But the ODD thing still crashes when importing (Mostly static meshes from the KiteDemo)
But atleast now, my textures and atleast 90% of my assets now work! - Thank you for your help, and again sorry for the delay of replies!

10

I am glad to hear that you got it working. If you end up still having issues with additional crashes, please feel free to open a new Answerhub post.

Have a great day