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[Closed] problem installing UE 4.10.4 .

I faced a problem installing UE4. It showed the error:code 5 . What does it mean and What should I do now ?

Product Version: UE 4.10
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asked Feb 26 '16 at 05:33 PM in Installation & Setup

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unreal_shubh
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avatar image ModernRyoga ♦♦ STAFF Feb 26 '16 at 08:10 PM

Hello!

I'm sorry to hear that you are having trouble. At what point of the installation are you getting the error? Could you please provide a screenshot? Please attach your debug log along with your response. The process to get your logs can be found here.

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The question has been closed Apr 21 '16 at 08:00 PM by Stephen Ellis for the following reason:

Please visit http://help.epicgames.com/ for Launcher support


1 answer: sort voted first

Thank you for reaching out to the Epic support team. We have recently restructured our support system to better assist our users across Epic’s growing catalog of products.

Epic Games launcher support will now be handled by our Player Support team through an email ticketing system and active knowledge base. This support will encompass the download and installation of the launcher and the various Epic Games products hosted on the launcher (UE, UT, Shadow Complex, Fortnite, and Paragon). The launcher support team will also handle connection issues related to these products. The launcher support site can be accessed here (http://help.epicgames.com/).

Traditionally, Unreal Engine support has been handled through AnswerHub, and this particular process will not change. Users of the Unreal Engine may continue to post questions and issues as normal and interact with the engine support team. Any questions or issues that arise prior to the successful installation of the Unreal Engine should be directed at the website above and the launcher support team.

Those seeking assistance with the other individual products may do so through the following pages:

Unreal Tournament - http://help.unrealtournament.com/

Shadow Complex - http://shadowcomplexhelp.epicgames.com/

Fortnite - Coming soon

Paragon - http://paragonhelp.epicgames.com/

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answered Apr 01 '16 at 08:11 PM

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