You do not have any debugging symbols required to display the callstack for this crash

anonymous_user_5bab1fa0 · February 26, 2016, 11:29pm

I’ve got some issue where the packaged client of my game crashes immediately after starting, but I cannot debug it because the crash reporter apparently won’t show the callstack in a ‘devlopment’ nor ‘debuggame’ build. The game runs fine in the editor, so I just need to know how to enable the level of debugging needed to see the callstack on a packaged client game.

anonymous_user_5bab1fa0 · February 26, 2016, 11:47pm

Doesn’t seem to be helpful.

…
[2016.02.26-23.19.02:590][ 0]LogRenderer: Reallocating scene render targets to support 128x128 (Frame:1).
[2016.02.26-23.19.02:805][ 1]LogRenderer: Reallocating scene render targets to support 1600x900 (Frame:2).
[2016.02.26-23.19.12:301][ 1]LogWindows:Error: === Critical error: ===
Fatal error!

[2016.02.26-23.19.12:413][ 1]LogExit: Executing StaticShutdownAfterError
[2016.02.26-23.19.12:416][ 1]LogPhysics:Warning: PHYSX: …..\PhysX\src\NpScene.cpp (2946) 8 : PxScene::unlockWrite() called without matching call to PxScene::lockWrite(), behaviour will be undefined.
[2016.02.26-23.19.12:416][ 1]LogPhysics:Warning: PHYSX: …..\PhysX\src\NpScene.cpp (2946) 8 : PxScene::unlockWrite() called without matching call to PxScene::lockWrite(), behaviour will be undefined.
[2016.02.26-23.19.12:416][ 1]LogWindows: FPlatformMisc::RequestExit(1)
[2016.02.26-23.19.12:416][ 1]Log file closed, 02/26/16 18:19:12

A fatal error with no relevant information.

anonymous_user_5bab1fa0 · February 27, 2016, 12:51am

Any idea how you go about accessing the symbol debugger UI? It doesn’t seem to be anywhere obvious and that page of the documentation doesn’t say how to access it.

Shadowriver · February 26, 2016, 11:43pm

did you check the logs?

Bino · February 27, 2016, 12:07am

Does setting up the symbols help with a packaged game?
https://docs.unrealengine.com/latest/INT/Programming/Development/Tools/SymbolDebugger/index.html

Bino · February 27, 2016, 3:35am

Looks like you need to update Engine.ini

The Symbol Store section provides a text box for entering the location of the local symbol store to utilize when syncing the files required for debugging. This value will be retrieved from the Engine.ini file in the following section:
[Engine.CrashDebugHelper]
LocalSymbolStore=d:/Symbols/UE4
Currently, altering this entry in the application does not update the ini settings.

anonymous_user_a08c0bf2 · April 1, 2016, 9:42pm

Pecon

Please follow these instructions to ensure you have the symbols for debugging installed:

Open up the Epic Games Launcher
Click on the Library tab
Click on the yellow and black downward arrow beside Launch
Click on Options
Make sure that there is a check-beside ‘Editor symbols for debugging’
Press Apply

Once you’ve done that, it should update the editor for you and this issue should go away. Please let us know if it does not.

Thanks!

BigDub · June 23, 2016, 6:09am

This answer is only two months old and I don’t think the launcher UI has changed in that time, but I can not find the “Options” item. All I have is “Set Current”, “Create Shortcut”, “Remove”, and “Verify”.
What am I missing here?
(Sorry, I need the symbols for 4.9.2, maybe it doesn’t have this option for some reason?)

Shadowriver · June 23, 2016, 10:00am

You dont see Physix warnings?

anonymous_user_a08c0bf2 · June 23, 2016, 6:04pm

You can find options here:

That’s from the Epic Games Launcher. 4.9 does not have Options, this started in 4.10.

anonymous_user_d151f7e3 · July 4, 2016, 10:28pm

the shader compilation cannot be compromized of more than 139 words…
someone needs to tell people not to fix the shaders, it’s already in bumpmapping, wich is 5 layer textures with transperancy and 3d effects for realz Yo!

yasherka · September 19, 2016, 7:22pm

In the project settings->packaging you need enable “include debug files”

VikingVK781 · February 16, 2018, 5:28pm

Did not work for me what I do?

Andrea_Avellino · April 9, 2018, 7:02pm

Hi, I keep getting the “You do not have any debugging symbols required to display the callstack for this crash.” error, even after downloading editor’s symbols for debug and checking “include debug files” in project settings…

Please help!! The deadline for my project is on friday!!

Many thanks in advance.

NikThePrick6 · April 16, 2018, 12:17pm

none of these answers work for me, I am very disappointing in epic games because i was a VERY big Fortnite lover but now this stupid thing isn’t letting me play the game. JUST HELP PLEASE!!!

anonymous_user_41845f4a · April 16, 2018, 12:18pm

This question is not related to Fortnite, but rather the Unreal Editor. Thank you for reporting your issues with Fortnite. However, Answerhub is meant for issues relating directly to Unreal Engine 4 rather than our game titles. For assistance with Fortnite, please visit the following link:

http://fortnitehelp.epicgames.com/

If you cannot find the solution to the problem you’re encountering, please use the Email Us link on that page to contact Player Support for further assistance.

anonymous_user_7323f442 · April 24, 2018, 7:32am

I have the same problem and i tried everything but nothings working

ffrusik · May 17, 2018, 12:20pm

When I started the game, Game was crashed

FZ_Nic · May 17, 2018, 1:18pm

I also have the same problem

ben_duck_slayer · June 3, 2018, 1:32pm

This isnt work for me, ive tried it a couple of time and its not working. i dont rly know what to do