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Epic Games Launcher (Unreal Engine Installer) can't update

Hello,

So I somehow downloaded and installed Epic Games Launcher off of this website, while I now still can't seem to get the download from any download buttons, but now I have the problem that when I launch the Epic Games Launcher that it can't install the Unreal Engine patch: 4.10.4

First a white bar appears that reads: ''Update Available'' ''A launcher update is available'' ''Please restart to update the launcher. Any pending downloads will resume.''

So I can choose from ''Restart'' or ''Not Now''. I choose ''Restart''. It restarts. Then when it opens again with the white bar, it says: ''Install Failed'' ''Could not download installation information. Please try again later. Code: 0''

I can then choose to press ''OK'' I press ''OK'' Now the Epic Games Launcher program's main page is clear, but it still hasn't installed Unreal Engine 4.10.4 I haven't installed any older versions either, so I can't really even start using an older version. There's only the orange button in the top left that reads: ''Resume Unreal Engine 4.10.4'' I tried to install it many times but it keeps making the same installation failure.

Hope someone can help me further with this problem since I need to use it a.s.a.p. for a school project.

Product Version: UE 4.10
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asked Mar 01 '16 at 09:12 PM in Installation & Setup

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TheDjafdjaf
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Hello!

I'm sorry to hear that you are having trouble. Do you have any versions of the engine installed? If not, please try uninstalling the launcher then download the most recent version from our website. If you are unable to do this, please reply back and include the debugging logs from your system. steps on how to get those can be found here.

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answered Mar 02 '16 at 08:55 PM

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