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Trying to Change Display Name/Email

So, I'm trying to change my display name or email for this account. However, I deleted the Gmail account associated with this account a while ago. Obviously, because I'm posting this, the login info still works. I can't currently change the email/display name from the website yet. And yes, I have already contacted Customer Service and they said they can't do anything without an email from the deleted Gmail account.

I am happy to simply use this login info, but I'm worried because if the game sends me any emails I won't have access to them. So, any time in the future, will there be an option to change Email in the future from the website?

If there is an alternate way to change my Display Name as well that is fine with me. I'm just trying to get an account with MarbleWolf as the display name and my gaming email address (not marblewolfgaming@gmail.com, that was temporary).

Product Version: Epic Games Launcher
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asked Mar 07 '16 at 11:01 PM in Everything Else

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avatar image i_love_yuval Sep 28 '18 at 07:21 PM
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2 answers: sort voted first
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answered Mar 08 '16 at 12:26 AM

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avatar image Alexander Paschall ♦♦ EPIC Sep 13 '16 at 01:19 PM


Though I can make changes to forum accounts for most things, the name/email information on your forum account come from the Unreal Engine account. You'll want to contact accounts@unrealengine.com to change those, then the new name/email will propagate to the forums.

I hope that helps.

avatar image boruto2306 Apr 17 '18 at 12:41 AM

can I pls change my email

avatar image boruto2306 Apr 17 '18 at 12:43 AM

can you epic games please let us change our emails

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Your Epic display name is used across all their products

1) You can contact accounts@unrealengine.com with your request (as mentioned).

2) (I prefer this method) You can go to the following link and submit the form on there: http://help.epicgames.com/customer/en/portal/articles/2313876-how-do-i-change-my-display-name-?b_id=9727

Note: If the above link does not work -Goto https://www.epicgames.com/ and search for help - you may need some patience with that. I found it under About Epic > FAQ, and then you'll find links in there. You can go here: http://help.epicgames.com/ as a shortcut. (Note that I'm giving all these links because you will submit your details on that form, and you may want to make sure you get to the right place to avoid the theft of your info / hackers.) -Search the support centre for 'How do I change my display name?' or 'display name'. You can try this link to get to the form should it still work: http://help.epicgames.com/customer/en/portal/articles/2313876-how-do-i-change-my-display-name-?b_id=9727

-Submit the form

-Wait for their email and follow their instructions.

Note that you can only change your user name once every 6 months (at time of writing - this could change in the future, or not) I recommend that you use your actual name, or your nickname. This way, people know who they are talking to.

Thanks and good luck.

PS: Copied above answer I found somewhere, while I was also looking for the same thing, from user "Neville Adams"

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answered May 10 '17 at 06:48 AM

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