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Monitor shuts off when in UE4 4.10 or UT with AMD graphics card

Hello. I know there are many bug reports like this, but I haven't been able to find any kind of fix that works. When I am in Unreal Engine 4.10 or Unreal Tournament release 2/29/2016 after about 10-30 minutes of using the application, it will freeze for a couple of seconds and my monitor goes into "power saving mode" and I cannot turn it back on. I have tried going into Power Options in the control panel and preventing the monitor from going to sleep, but that hasn't worked. As far as I know I am using AMD's latest drivers.

Here are my specs: Radeon Software Version - 16.2.1 Radeon Software Edition - Crimson Graphics Chipset - AMD Radeon (TM) R9 380 Series Memory Size - 4096 MB Memory Type - GDDR5 Windows Version - Windows 10 System Memory - 16 GB CPU Type - Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz Installed Memory (RAM): 16.0 GB System Type: 64bit Operating system, x64-based processor

Any insight is greatly appreciated. Thanks

Product Version: UE 4.10
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asked Mar 09 '16 at 12:14 AM in Bug Reports

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avatar image XanderTheFeind Mar 09 '16 at 11:37 PM

After playing UT for about 10 minutes the game froze and the screen went black like it normally did, but, I was brought back to my desktop and there was a dialog that said my video drivers have crashed. Hope this helps.

avatar image Matthew J Mar 14 '16 at 03:05 PM

Hello XanderTheFeind,

I'll be looking into this issue, I'm in the process of getting a computer together that is similar to your specs but I wanted to let you know that it is being looked at.

In the meantime, have you used this software previously without issues, possibly before updating your drivers?

avatar image Matthew J Mar 14 '16 at 05:27 PM

It seems that this is most likely an issue related to the Crimson set of drivers themselves. You should be able to avoid the issues by rolling back your drivers to a previous version. We're currently working with AMD to find the issues with UE4 and these new drivers.

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We haven't heard from you in a while, XanderTheFeind. Are you still having these problems with your graphics drivers crashing? If so, have you tried monitoring the things I mentioned in my previous post? In the meantime, I'll be marking this as resolved for tracking purposes.

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answered Mar 29 '16 at 06:16 PM

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In the past couple of days UE4 hasn't been crashing. I don't know why. I have kept the same drivers. I've prevented UT from crashing by setting shadows to low and AA to FXAA. I'll change those settings and see what happens. Thanks so much for your replies

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answered Mar 14 '16 at 06:10 PM

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avatar image XanderTheFeind Mar 14 '16 at 11:22 PM

My drivers do crash if I change the shadow quality higher than low and change the AA to temporal

avatar image Matthew J Mar 21 '16 at 04:40 PM

I'm glad to hear that the issue has at least become contained. Have you tried monitoring your GPU's voltage, fan speed, and temperatures when running these applications to ensure that everything seems well within the correct ranges?

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