Hey there,
i am trying to install UE4 on my PC, however once the launcher wants to install the downloaded file i get a error message. Sometimes it gets remarked under the Error:0 code and sometimes there isnt any error code at all. Just a message saying “a file access error has occured. Please check your running process.”
I looked into the problem and tried everything i could find. Nothing helped. A list of things i tried:
-restarting my system
-making exceptions in the firewall (and also completly turning it off at some point)
-running it as admin
-installing a later version of the engine
-closing any programms running in the background including anti-virus.
I also tried reloading the file completley multiple times. So far nothing has helped me in the slightest.
Hopefully someone of you guys can help me out. Would much appreciate it!
Greetings from Germany
link text
Hello Todespoet,
Thank you for reaching out to the Epic support team. We have recently restructured our support system to better assist our users across Epic’s growing catalog of products.
Epic Games launcher support will now be handled by our Player Support team through an email ticketing system and active knowledge base. This support will encompass the download and installation of the launcher and the various Epic Games products hosted on the launcher (UE, UT, Shadow Complex, Fortnite, and Paragon). The launcher support team will also handle connection issues related to these products. The launcher support site can be accessed here (http://help.epicgames.com/).
Traditionally, Unreal Engine support has been handled through AnswerHub, and this particular process will not change. Users of the Unreal Engine may continue to post questions and issues as normal and interact with the engine support team. Any questions or issues that arise prior to the successful installation of the Unreal Engine should be directed at the website above and the launcher support team.
Those seeking assistance with the other individual products may do so through the following pages:
Unreal Tournament - http://help.unrealtournament.com/
Shadow Complex - http://shadowcomplexhelp.epicgames.com/
Fortnite - Coming soon
Paragon - http://paragonhelp.epicgames.com/