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[Closed] Unable to log in to update UE4 on school lab computers

Hello, school lab assistant here.

I have this issue where I can only have 5 active logins in the Launcher at a time, in order to update UE4 on school lab computers. The number of active logins can gradually be reduced to 1 or 0. There's a total of 60 lab PCs that I need to update.

The issue is when after logging off from a lab computer, in order to log on another lab computer, the Launcher continues to tell me there's an issue with the connection. The Launcher doesn't give any more specific details.

I'm assuming that I have hit my active computer logins quota. My assumption is based on repeatedly trying to login using the Epic Games Launcher on another computer after all remaining active computers are logged off (and the Launchers are all terminated), that the Launcher finally tells me I have too many active accounts.

Now, I can no longer log in, because 8 of the lab computers had previously been logged in, and on the 9th computer, it tells me I cannot login due to the many active accounts quota being used up.

Updating 60 lab computers is a pain when dealing with limited active accounts quota. And I'm not sure what to do at the moment. Right now, it's Spring Break, meaning there aren't any students in the campus. And the next term is about to start.

What should I do? Thanks in advance.

Product Version: Epic Games Launcher
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asked Mar 09 '16 at 10:53 PM in Installation & Setup

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The question has been closed Apr 21 '16 at 08:13 PM by Stephen Ellis for the following reason:

Please visit http://help.epicgames.com/ for Launcher support

1 answer: sort voted first

Hello asperatology,

Thank you for reaching out to the Epic support team. We have recently restructured our support system to better assist our users across Epic’s growing catalog of products.

Epic Games launcher support will now be handled by our Player Support team through an email ticketing system and active knowledge base. This support will encompass the download and installation of the launcher and the various Epic Games products hosted on the launcher (UE, UT, Shadow Complex, Fortnite, and Paragon). The launcher support team will also handle connection issues related to these products. The launcher support site can be accessed here (http://help.epicgames.com/).

Traditionally, Unreal Engine support has been handled through AnswerHub, and this particular process will not change. Users of the Unreal Engine may continue to post questions and issues as normal and interact with the engine support team. Any questions or issues that arise prior to the successful installation of the Unreal Engine should be directed at the website above and the launcher support team.

Those seeking assistance with the other individual products may do so through the following pages:

Unreal Tournament - http://help.unrealtournament.com/

Shadow Complex - http://shadowcomplexhelp.epicgames.com/

Fortnite - Coming soon

Paragon - http://paragonhelp.epicgames.com/

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answered Apr 04 '16 at 02:07 PM

avatar image asperatology Apr 04 '16 at 05:59 PM


From the following quote:

Epic Games launcher support will now be handled by our Player Support team through an email ticketing system and active knowledge base.

Where can I find the Player Support Team email ticketing system? Do you have a link to this? Thanks.

avatar image Stephen Ellis ♦♦ STAFF Apr 21 '16 at 08:11 PM

Please visit:


And click "Email us" on the right side of the page.

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