Why is Unreal engine crashing during launch

Development Programming & Scripting
1

I have all the requirments on my PC for UE4, but when I try to launch the program, it stops at 18% and just crashes.

It just has the crash report and says:

MachineId:DF7F16534587E2B37136698906A3E458
EpicAccountId:aaa362044c3f409f850dc8a0b829e41c

You do not have any debugging symbols required to display the callstack for this crash.

2

Hello,

  • Could you please provide your dxdiag?
  • Have you tried verifying your engine?
  • Does this occur every time you launch the engine, or only in a certain project?
3

Is this the dxdiag? :

System Information

  Time of this report: 3/14/2016, 18:03:18
         Machine name: DESKTOP-HKUC7LG
     Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728)
             Language: English (Regional Setting: English)
  System Manufacturer: MSI
         System Model: MS-7971
                 BIOS: 1.60
            Processor: Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
               Memory: 16384MB RAM
  Available OS Memory: 16348MB RAM
            Page File: 3633MB used, 15657MB available
          Windows Dir: C:\Windows
      DirectX Version: 12
  DX Setup Parameters: Not found
     User DPI Setting: Using System DPI
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

      Card name: NVIDIA GeForce GTX 970
   Manufacturer: NVIDIA
      Chip type: GeForce GTX 970
       DAC type: Integrated RAMDAC
    Device Type: Full Device
     Device Key: Enum\PCI\VEN_10DE&DEV_13C2&SUBSYS_29743842&REV_A1

Not sure what you mean by verifying.

And yeah. Every time i try to launch it, it just crashes when it reaches 18%

4

To verify your engine, go to your launcher, specifically the Library tab. You should see the Launch button underneath the engine version that you are using. Click the arrow to the right of the launch button and select Verify.

Are your graphics card drivers up-to-date?

Do you happen to have any antivirus software that could be interfering with the engine?

5

It just only says to launch the game when i click the arrow.

It’s a custom PC, so the card is brand new.

I use Norton. Unsure if that would have an effect.

I think it may be that part of my PC is faulty. Which is a shame since the parts were really expensive. :frowning:

6

Definitely double-check the Nvidia website to ensure that you are using the latest drivers, as it is important to keep them up-to-date.

You could try temporarily disabling Norton to see if this was interfering with opening your project.

Let me know if updating your drivers or disabling your antivirus temporarily fixes this issue.

7

Hello,

I am marking this topic as resolved for tracking purposes, as we have not heard from you in a few days. If this issue persists, feel free to respond to this thread. For any new issues, please create a new Answerhub topic.

Have a great day