x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Adding a reflection sphere causes crash

Whenever I try to add a reflection capture sphere, my game immediately crashes. Same with box capture - I've checked my scene stats and built lighting (just a shot in the dark) and there aren't any errors aside from a large body of water receiving a shadow - I've deleted the water, and it still crashes when I try to add any reflection capture. Anyone have any idea how this can be resolved?

Product Version: Not Selected
Tags:
more ▼

asked May 03 '14 at 08:27 PM in Bug Reports

avatar image

Havoc
287 21 22 36

avatar image Alexander Paschall ♦♦ EPIC May 03 '14 at 09:11 PM

Hi Havoc,

We will need more information to help troubleshoot the issues you are experiencing. Please reference the How do I report a bug? post for the information that can be helpful, including your system specs and logs to provide. Once we have that information, we will be able to further investigate.

Thanks,

Alexander

avatar image Havoc May 06 '14 at 01:51 AM

System Specs: i5-2500k 16gb Ram 180gb SSD GTX 660 Windows 7 64-Bit

Here are the links to the .log, .dmp, and crashreportclient log: Crash Report Crash Log Dump Log

avatar image TJ V ♦♦ STAFF May 06 '14 at 06:00 PM

Hi Havoc,

We tested the reflection capture sphere here and weren't able to reproduce the crash. Have you tried reproducing it in a new project? If so, could you give me a step by step on how to reproduce the crash?

Thanks, TJ

(comments are locked)
10|2000 characters needed characters left

1 answer: sort voted first

Hey TJ,

I went through and deleted my assets one by one until I found the offending actors, which appear to be two point lights. the reflection sphere wasn't within the attenuation radius of the lights, so I'm at a loss.

It appears to be working now.

more ▼

answered May 06 '14 at 09:01 PM

avatar image

Havoc
287 21 22 36

avatar image TJ V ♦♦ STAFF May 06 '14 at 09:28 PM

I wish I had a reason for you as to why that worked but I'm also unsure. I'm glad you got it working though. If you have any other issues with this please comment back here and let us know.

Thanks, TJ

(comments are locked)
10|2000 characters needed characters left
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question