What can i do?

how you can see, i am connected to internet. But when i try to log on launcher i cant do it beacause it say "did not get a response. Are you connected to the internet? Is it happened to someone? can someone say me what i need to do?

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

Japanese Translation