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Why does my friend keep getting a subscription payment error?

He keeps getting the error "We were unable to process your payment, please check your details." He has tired 2 cards now and it won't pay. He's use visa cards.

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asked May 04 '14 at 06:07 PM in Legal & Licensing

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thefoothing
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Hi thefoothing,

There are any number of reasons that a payment may be failing, including current limitations on our end, or an issue with his bank or card.

Please view this forum post for some known cases of payment issues:

https://forums.unrealengine.com/showthread.php?270-Please-read-this-if-experiencing-payment-issues

If your friend still has questions, then please have them contact our billing department at:

billing@unrealengine.com

Cheers!

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answered May 07 '14 at 12:06 PM

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Stephen Ellis ♦♦ STAFF
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