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Why does my friend keep getting a subscription payment error?

He keeps getting the error "We were unable to process your payment, please check your details." He has tired 2 cards now and it won't pay. He's use visa cards.

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asked May 04 '14 at 06:07 PM in Legal & Licensing

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Hi thefoothing,

There are any number of reasons that a payment may be failing, including current limitations on our end, or an issue with his bank or card.

Please view this forum post for some known cases of payment issues:


If your friend still has questions, then please have them contact our billing department at:



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answered May 07 '14 at 12:06 PM

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Stephen Ellis ♦♦ STAFF
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