x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Cant Start Epic Games Launcher/ Unreal Engine 4

It used to work just fine, however, there was some performance issues on my laptop, so I took it in for a repair. This ultimately resulted in restarting my computer and wiping the programs. So I reinstalled the Epic Games Launcher, it installed fine, the little window comes up after the setup wizard window for its second download/installation/thing, the mouse gets a blue thinking ring for a few seconds, the Epic Games Launcher icon appears in the taskbar's active programs, but it never opens. If I open task manager it shows the program is non-responsive, and I have to shut it down from there because it will not shutdown otherwise.

I have made sure all my drivers and software are up to date, and have uninstalled/reinstalled the program, tried switched from integrated graphics to Nvidia, as well as tried to put it on later update versions. Set administrator permissions, and set various compatibility settings for its startup, including running the troubleshooter for the computer's opinion. I've gone into the file folder for the Epic Games launcher and tried the 64 bit launcher over the 32-bit default. None of these things have worked.

I have a: Windows 8.1 64-bit, Intel Core i7 16GB Ram, 750M Nvidia Geforce / Integrated Intel Graphics Card Would have to look up its memory, but the computer was just wiped, and it has a LOT of memory space, enough for this one program I assure you. Yes I'm aware 750M isnt the best graphics card, but like I said the Launcher used to work fine. Why won't it open now?

Honestly I don't even want the launcher, I just want Unreal Engine 4, but I cant find a download to that program without being forced to deal with the launcher, which wont launch. There is no UE4 files to launch, as I've seen folder location suggestions in other threads. I do not have the UE4 .EXE file. Suggestions or help would be greatly appreciated, thanks!

Product Version: Epic Games Launcher
Tags:
more ▼

asked Mar 23 '16 at 01:40 AM in Installation & Setup

avatar image

Soals
6 3 3

(comments are locked)
10|2000 characters needed characters left

3 answers: sort voted first

Hi Soals,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

However, if you would like, you can get the source version of the engine from github at the following link:

https://github.com/EpicGames/UnrealEngine

To get the source build, follow the instructions here:

https://docs.unrealengine.com/latest/INT/GettingStarted/DownloadingUnrealEngine/

more ▼

answered Mar 23 '16 at 01:09 PM

(comments are locked)
10|2000 characters needed characters left

I already read the technical support articles, hence why I listed all the things I had attempted to do to rectify the launcher not starting, which recommends doing those same things. It simply refuses to open no matter what I do.

I'll try those source version links! Hopefully they will do the trick. Suck to have something work fine then magically not work anymore just because haha.

more ▼

answered Mar 23 '16 at 11:03 PM

avatar image

Soals
6 3 3

avatar image Adam Davis STAFF Mar 24 '16 at 03:16 PM

If you are still having trouble and the listed articles did not help, please press "email us" and fill out the contact form so we can assist you further.

(comments are locked)
10|2000 characters needed characters left

i to hv same problem... plz help

more ▼

answered Jul 10 '17 at 03:21 AM

avatar image

Sujivo
1 1

(comments are locked)
10|2000 characters needed characters left
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question