Hello UE4 Community,
I’m new to Unreal, but have been producing archviz content for 15 years. I purchased Evermotion’s Volume 2 project files, but when I click the file to open the project, the progress hangs up around 95% and then Unreal crashes. This happens on any of the 4 project files that I purchased. I’ve attached log files from the last several attempts and if anyone has the time to help me track down the issue, I’d be very grateful!
Thanks,
Hi ,
When you get the crash is there a crash reporter window that comes up with your Epic/Machine ID and the Call Stack for the crash? If so, are you able to reproduce the crash and post the call stack here in a text file?
Can you also post your DxDiag here?
Looking at the logs, I’m not really seeing much since it was crashing in the middle of compiling shaders.
Hi there, ,
Thank you for the support. I’ve attached everything you requested.
https://dl.dropboxusercontent.com/u/24097221/temporary/crash2.zip
A little bit of good news: while trying to recreate the problem, the scene actually opened and I was able to see the UE4 interface and the number of shaders counting down at bottom right. I’ve not gotten this far yet.
Thanks again,
Looking at your system specs things should have been fine. Looking at the crash report that was submitted with your EPIC ID it crashed in the shader compiler.
If it only happened the first time, but everything else is working correctly, it’s not likely something I’ll be able to reproduce, but can definitely keep an eye out for others running into it. So far, you’ve been the only one to get the crash with shader compiling with this specific call stack.
If I’m reading correctly and you’re able to get into the project, we can close this since maybe it was a one-off crash. If not, please let me know and we can investigate further.
Thanks, !
Nope, even if the UI opens, it crashes before it finishes loading the shaders. I’d love to figure this out. Very eager to start producing VR experiences for the architectural, engineering, and real estate industries!
If this project file continues to be an issue, do you know where I can find other project files that look as great? Maybe I can get those to open. I need to produce a demo for potential clients.
Thanks for the support.
That’s a bummer that it’s still happening.
I tried doing the recompile shaders with Infiltrator and it was closed to maxing out my RAM in my machine at 32gbs but never actually did to cause a crash though.
I’m not very familiar with any of the arch viz projects that are available on our Marketplace or other places, but there does seem to be a few from Evermotion and others on ours. If you purchased it on our marketplace you can always message the marketplace team for credit/refund if we’re not able to get it opened for you.
I do have a few more suggestions, though.
This will have some saved files and generated DDC for the engine. This can safely be deleted and will regenerate the next time you start the editor. It will compile shaders and generated a fresh DDC.
If you delete this and open the editor, it will recompile shaders. Open the Editor first with a small project or blank project to limit the overhead for the recompile.
Next in the Evermotion project folder move/delete the folders for all except Config, Content, and the Uproject file. This will now generate fresh files for the DDC when the project is opened.
My hope with this is that something was hitching before that will now work properly without crashing the editor.