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Cant install Unreal Engine 4

When i try to install it i get an error, the Epic Games Launcher shows up on my desktop and i can run it, but as soon as i press "OK" on the error it dissapears and i cant run it anymore

ERROR: https://gyazo.com/af6dd34567dd78a33356d6ffdddd52e2

Product Version: UE 4.11
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asked Apr 11 '16 at 03:29 PM in Installation & Setup

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Avi3ator
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avatar image 0xDEADBEEF STAFF Apr 11 '16 at 04:23 PM

Sorry to hear that you have hit an issue. To diagnose the problem we'll need your installer log. You can do the following to generate one:

  • Place the msi on the root of C drive

  • WindowsKey+R and enter:

  • msiexec /i C:\EpicGamesLauncher.msi /L*V C:\EpicGamesLauncher.txt

  • Then run the installer until you hit the error. Dismiss the error and close out of the installer.

Once you have the log generated, zip it up and attach it to the thread and we should be able to provide info on how to get past the issue.

avatar image Avi3ator Apr 11 '16 at 07:09 PM
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2 answers: sort voted first

Hi Avi3ator,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

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answered Apr 22 '16 at 05:39 PM

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Looks like DirectX is having an issue installing on your system. We include the DirectX installer in the launcher installer but it is not something we author ourselves so I can not easily pinpoint why it is failing. I do have a few workarounds that should get you past the issue.

  1. Follow the instructions outlined here: LINK

  2. That should get you to to a point where you can patch the launcher. Let the patch complete.

  3. You may encounter another issue once the patcher tries to install prerequisites. If you do, follow the instructions here: LINK

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answered Apr 11 '16 at 08:10 PM

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0xDEADBEEF STAFF
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avatar image Avi3ator Apr 12 '16 at 06:07 PM

Hey! Now i get this error when i try to install the Unreal Editor!

Pic: https://gyazo.com/dbd5c6fd98c4972a8e27d9665d454458

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