Crashes when open om macbook Pro

Development Platform & Builds
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1

Hey

I know this question has been asked before but I didn´t get any smarter by reading those…
I downloaded Unreal the otherday (12 april,2016) to my macbook Pro.
And it’s crashes everytime i try to open a project.
All I get is a crash report.

Any idea what´s wrong?

2

I managed to open it, but it crashed after just a couple of minutes

3

Hi pilotkallinger,

In order for us to determine why UE4.11 is crashing on your MacBook Pro will will need the following:

  1. For you to have pressed (or you will need to press) “Submit” on the Crash Reporter pop-up Window when the crash occured(s).
  2. Your machine ID so we can identify your specific crash in our Crash Data
  3. Your Mac’s specs. You can find this in the Apple menu >About This Mac>More Info> Add the information from this window (serial # not necessary)
  4. The UE4.log (Located: ~/Library/Logs/Unreal Engine/Editor/) *If present

Please provide this information in order to help identify the source of the issue

Thanks,

4
  • 99D6CAB58943C7B60C25F9B5DF096D12
  1. Macbook Pro, 13 inch
  • 2,5 GHz intel core i5
  • 4 GB 1600 MHz DDR3
  • Macintosh HD
  • Intel HD Graphics 4000 1536 MB

Could not find UE4.log,

Hope you could help me :slight_smile:

5

The crash you are experiencing is one of the most common for UE4.11.0, however in other cases this has been linked to the following information:

  • the rendering state can’t be restored
  • crashes are immediately after auto-saves

Unfortunately we would need a project where this consistently occurs in order to pinpoint the exact cause. I mention this because you say, unlike these instances, you are not even able to Open UE4.11… is this correct? Also:

  1. Does this happen in blank/newly started projects -or projects you started in an earlier version of UE4 (if I did not understand you initially)
  2. Are you on UE4.11.0 or UE4.11.1? (Be sure you are on UE4.11.1 and to verify after install)
  3. Have you tried downloading and installing UE 4.10? (Currently this crash is specific to UE4.11)

If you have a custom project where this is occurring, providing a Dropbox or Google link to your zipped project would greatly help us determine the cause of of this crash. If you do not wish to post this publicly, you can send the link to me in a private message on our Forum.

Please respond with as much of the above information as possible -thanks!

6

Hi pilotkallinger,

Since we have not heard back from you in a few days, we are marking this “resolved” for tracking purposes. However, if you are still experiencing crashing when trying to open UE4.11 please respond with the requested information and we will continue to investigate.

For now this appears to be a conflict with Metal and UE4.11 so if you’d like to get started with UE4, as I mentioned before, you should not have a problem downloading, installing and using UE4.10 until this issue is resolved. Lastly, if you can provide some repro steps that consistently result in the engine crashing, that would help us in reproducing the crash here, on a similar machine.

Thanks,

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