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Epic games launcher > Sign in > Error: Did not get a responce

When i try to log in to the Epic Games launcher, I recieve the Error message "Did not get a response. Are you connected to the internet?

I am not behind any proxy and when i try and visit the link https://launcher-public-service-prod06.ol.epicgames.com/launcher/api/ I recieve the message { "errorCode" : "errors.com.epicgames.common.not_found", "errorMessage" : "Sorry the resource you were trying to find could not be found", "numericErrorCode" : 1004, "originatingService" : "com.epicgames.launcher.public", "intent" : "prod" }

Product Version: Epic Games Launcher
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asked Apr 13 '16 at 01:22 PM in Installation & Setup

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Cloudfish101
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avatar image Cloudfish101 Apr 13 '16 at 01:36 PM
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Hi Cloudfish101,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

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answered Apr 13 '16 at 02:05 PM

avatar image Cloudfish101 Apr 13 '16 at 02:09 PM

I have tried the "fixes" available on the provided link and nothing has provided a solution, i have Emailde with no response, so asked for a solution here

avatar image Adam Davis STAFF Apr 13 '16 at 08:42 PM

We have looked through our system but did not find an email from you. It is possible an error occurred. Can you send another email using the "Email Us" button so we can further assist you? Thank you.

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