I’am trying to open a level iam working on but it crashes before it opens it…
I have sent my crash report many times but…I dont seem to have any answer on that…
Crash report number: 28bbcvfaf380dfd7dfb107cc2e09522f
please help I have put too much hours on this level to start over…AGAIN…
thank you.
Hey Rupy -
I am going to need a bit more information before I can start to help you out. Can you let me know the answers to the following questions?
Are you running UE4 from the Launcher or are you compiling it from GitHub?
What are your system specs? (Tell us your OS, your CPU, RAM, Graphics card and anything else which you feel might be important. Feel free to attach the DXDIAG as well.
The Level that is crashing you editor, can you describe its makeup generally before it started to crash the Editor? (Example: Has a Landscape component, a few BSP brushes and custom meshes, also uses a custom Gamemode and pawn class, etc.)
What was the last major addition or deletion from the crashing level that you completed before it started crashing the editor?
Be as though as you can,
Eric Ketchum
Iam running UE4 from the launcher
[link text][1] [1]: 5886-dxdiag.txt (33.2 KB)
I was applying a custom material to a surface and it simply crashed, I also had a homemade door mesh I made which was applied right before I applied the texture that made the crash. Gamemode is the default FPS template.
I dont know what else could make it crash like that opening any other maps with my template works fine but that one wont start up.
dxdiag.txt (34.0 kB)
Thank you for the information. Also please provide us with the .LOG and .DMP files from your [project]\Saved\Logs folder.
Additionally, you can please send us the CrashReportClient.log file located in C:\Program Files\Unreal Engine\4.0\Engine\Programs\CrashReportClient\Saved\Logs.
These can all be uploaded in a Zip file and attached here. Thanks
link textHere you go I put the 3 files in the .zip file.
in the mean time my launcher keeps freezing and I can no longer launch UE4, started After the update for version 4.1
Hey Rupy -
We are aware of the launcher freeze issue and it is being investigated. Some are having some success with merely closing and restarting the launcher. Try this and let us know if you are able to get back into the editor. As for your level problem, could you try to go into your content folder in windows explorer and remove (you should just be able to simply move not delete) the last asset you created in the editor (the *.uasset file) and see if you can then open the level.
If that happens to work and you are willing to share that asset please upload a copy to us so we can investigate the cause of the crash.
If that doesn’t work, I want to gather some more information about the project. Is it a C++ project or a blueprint project? and Are you using a Slate implementation for a HUD?
-Eric Ketchum
Hey Rupy -
Just so you know. There has been an update to our launcher which should fix your launcher freeze issues.
Blueprint project using the FPS template, and I dont know what Slate implementation FOr a hud is. SO I dont think so.
and should I send the whole project ? or only the map?
@ Eric:
That’s very interesting because every issues mentioned above I experienced; I sent reports several times as well, but came up with a temporary work around. I re-create a new project and moved the files that seem to sort of work partially; because the level will always open the “example template” first, even though “Level Name” was saved; then user have to go to "File > Open Level > C:\Users\User\Documents\Unreal Projects\Your project\Content\Maps > Saved Level. Why “Example Project” template override the saved “Level Name”?, I am not sure. What I will love to see fixed is; every time a user attempt to “Open Project” and select any project in question?, loads that project completely. Regardless of the “updates or patches”; I think we all experienced enough of Project Files/ directory issues with UDK. Another wish I have and hope to see implemented is: All New “Updates / patches” shouldn’t upset user’s previous project files in any way or have users moving project files from version to version(Version 4.0; 4.1; 4.2,…etc); I feel like going back to UDK all over again; I know UE4 is not the same compare to UDK, NOT EVEN CLOSE!, that’s a fact. UE4 is it for me! I don’t wanna look back…
http://imageshack.com/a/img843/9149/l28b.png
http://imageshack.com/a/img835/5191/rnfc.png
If you willing to send a zipped form of the whole project.
I had the same problem but if I removed the preferences files for the project the editor will recreate them with default settings and that should fix the issue. But unfortunately any custom preferences would be lost if you do this.
my project seems to be too big to be put on here even if zip it. any other way I can send you those files?
Dropbox .rar it and send the link to staff.
Hey Rupy -
tomofnz might have the best solution if you have access to Dropbox that would be ideal.
-Eric Ketchum
Sorry it took so long I had to set up the dropbox
here it is the totality of the game The level that has issue is called “TUtorial_level”. thank you in advance
Hey Rupy -
I was apply to successfully reproduce the error with your map. We are currently working on tracking down the problem.
I will let you know as soon as we have something,
Eric Ketchum
Hey Rupy -
One quick check does your tutorial_level have two matinee actors in the level?
Thank You
-Eric Ketchum
Hey Rupy -
I believe we have official tracked down the issue. At some point in your level you duplicated a matinee actor instead of creating one from scratch. This was the source of the bad map file. We are working on a solution so this will not happen again, but I am uncertain as to whether there will be a way to recover your tutorial map file.
Thank You for your help tracking this problem down -
Eric Ketchum
yes they do For my custom door mesh I made…is two matinee to heavy for the level?
so id rather be off making another map? unless there is a way to remove the matinees fom the source code? if there is truly nothing to be done please advise me that my map is 100% non usable So I can start mkaing another.
thank you for all your help