Editor crash on opening level

Development World Creation
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1

Hello,

We are having an issue where the editor crashes if we open one of our levels. We did a bunch of work on it yesterday, saved it and closed it and cannot open it again. We are experiencing the crash with all previous versions of the level as well. We have other levels that are referencing the same content of this level but they seem to be fine. I have uploaded the the dump and the log to mega as the answer hub would not allow me to do so. The log files complain about some missing dll files. We tried hitting “verify” install in the launcher and it completed, but we still have the issue. We are using the binary version of the engine and the 4.1.1 preview build. Let me know if you need anymore information

DxDiag:
link text

Log:

Dump:

Thanks.

2

Hi ,

I cannot access the log and dmp files at that website. The corporate safeguard software is preventing me from accessing a potentially unsafe site. Can you please place the files in a . and upload them here or to dropbox? Also does this only occur in one level or does the crash happen on a clean project with no additional content?

3

Hi ,

The crash happens only on that particular level. Other levels in the project are fine so far. I haven’t tried a clean project, I shall do that right after lunch. Thanks

link text

4

Hi ,

Have you been able to reproduce this effect in a clean project? Please let us know so we can determine what may be going on. Thank you!

5

I apologize, I thought I did reply… weird, looks like it didn’t come through. So yes I am experiencing the crash in a clean project as well with the same map file. Tried a couple of things with a clean project:

  1. I created a new blank project and copied only the map into the maps folder and opened it, the editor crashed.
  2. I created a new blank project and copied all contents and the maps and on opening the map the editor still crashed.

Let me know if you want me to try something else.

Thanks

6

Hi ,

I can provide the map file if you need. However my restricts me from sending the assets used in the map file. Would that be of any help? Let me know :slight_smile:

7

Hi ,

If it is only occurring on that map and you feel comfortable sharing the asset we may be able to see what is going on. Thank you!

8

Hi ,

We are comfortable sharing the files. However it is confidential. Is there any way for me to send you a private message?

9

Hi ,

Unfortunately we are unable to provide private support. Do you have an asset that you would be comfortable sharing publicly that causes the same crash? Thank you!

10

No unfortunately I do not have an asset that I can share publicly. There is another thread here where another user is experiencing the same issue though: My level isn't opening after save and reopen, is it corrupt? - World Creation - Unreal Engine Forums

11

Hello,

We have another scene that just got corrupted the same way today. The scene contained a sphere with a hdr map assigned to it and a high poly mesh with a simple lighting setup. The engine just crashes when trying to load the scene. The crash happens even on a blank empty project with just the scene file in it. link text

12

We are experiencing the crash with every map file in our project now and has unfortunately halted work at the . Would it be possible to get an update regarding the issue? Thanks, we appreciate it. :slight_smile:

link text

13

Hi ,

How large is the file you are having problems with?

14

Hi ,

All of our maps are below 30mb. The largest one being 76mb. It looks like the problem has gotten worse. When we open the editor, it opens up just fine. It opens a blank empty map by default as we have no default map specified. If we save the blank empty map and reopen it, the editor crashes. We are able to repro this 100% of the time.

15

Hi ,

I will be sending you an email momentarily with details on how we can proceed with this particular issue. Thank you and have a great day!

16

Thanks . Wish you the same.

17

Hi ,

I am going to mark this as answered for tracking purposes, please check your email for further informaiton. Have a great day!

18

,

I am having an issue with crashing while loading levels. I can add several characters to a level using Matinee and all is well, but when I try to duplicate the Matinee file or copy and paste tracks between Matinees and then save the level results in a crash.

Separately, an instant crash occurs when adding a sound track in Matinee and select add keyframe.

Windows 8.1, Unreal 4.2.0, i7 12gig Ram

Any help is appreciated,

19

Hi nVIsion,

Your error looks to be different from what Hypnotic was experiencing. Please create a new answerhub post detailing what is happening during your specific crash. Please attach your crash logs, dxdiag, and any other materials you feel may be helpful in diagnosing this crash. Have a great day!