x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Billing department contact problem

Any e-mail sent to accounts@unrealengine.com or billing@unrealengine.com are bounced back with ----- The following addresses had permanent fatal errors -----

 (reason: 554 rejected due to spam content)

----- Transcript of session follows ----- ... while talking to mx-01.epicgames.com.:

DATA

<<< 554 rejected due to spam content 554 5.0.0 Service unavailable from every mailbox i'm using. Are there any contact addresses i can e-mail to? PS: I want to get invoice filled to my organization, how i can get an invoice?
Product Version: Not Selected
Tags:
more ▼

asked May 12 '14 at 12:02 PM in Legal & Licensing

avatar image

earnol
1 2 3

avatar image Nufane EPIC May 12 '14 at 03:15 PM

This could be due to a possible attachment, or a flagged IP address from a specific provider. In any case, I'll check our spam filter on this end, and let you know what I find. Thanks for the heads-up!

avatar image earnol May 12 '14 at 03:45 PM

Hello. There was no attachment at all. The original e-mail has been sent on Date: Thu, 8 May 2014 16:44:28 +0400 from vladik [at] d-inter.ru. Sorry for posting comment here, but with not working e-mail it seems to be plausible option. The originating IP address 195.209.232.129 is not in any known black lists too... I hope this information will help to properly identify lost e-mail. Thank you.

(comments are locked)
10|2000 characters needed characters left

1 answer: sort voted first

Hi Vladik,

I was able to whitelist your address after scanning the e-mail you sent appropriately. You should not have any further issues.

more ▼

answered May 12 '14 at 06:37 PM

avatar image

Nufane EPIC
1 1

(comments are locked)
10|2000 characters needed characters left
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question