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Billing department contact problem

Any e-mail sent to accounts@unrealengine.com or billing@unrealengine.com are bounced back with ----- The following addresses had permanent fatal errors -----

 (reason: 554 rejected due to spam content)

----- Transcript of session follows ----- ... while talking to mx-01.epicgames.com.:


<<< 554 rejected due to spam content 554 5.0.0 Service unavailable from every mailbox i'm using. Are there any contact addresses i can e-mail to? PS: I want to get invoice filled to my organization, how i can get an invoice?
Product Version: Not Selected
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asked May 12 '14 at 12:02 PM in Legal & Licensing

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avatar image Nufane EPIC May 12 '14 at 03:15 PM

This could be due to a possible attachment, or a flagged IP address from a specific provider. In any case, I'll check our spam filter on this end, and let you know what I find. Thanks for the heads-up!

avatar image earnol May 12 '14 at 03:45 PM

Hello. There was no attachment at all. The original e-mail has been sent on Date: Thu, 8 May 2014 16:44:28 +0400 from vladik [at] d-inter.ru. Sorry for posting comment here, but with not working e-mail it seems to be plausible option. The originating IP address is not in any known black lists too... I hope this information will help to properly identify lost e-mail. Thank you.

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Hi Vladik,

I was able to whitelist your address after scanning the e-mail you sent appropriately. You should not have any further issues.

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answered May 12 '14 at 06:37 PM

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Nufane EPIC
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