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Problems Downloading and installing

I 'm trying to install Unreal engine, and I have installed the launcher and when I try to download any version of the engine, crashes and closes the launcher.

I had already installed the engine on this pc , change my hard drive install the same version of Windows 7 and now does not work

the version of the launcher is the last one , also tried with an earlier version that had and did not work

i don´t know which file you need, so here is all

CrashContext

 <?xml version="1.0" encoding="UTF-8"?>
 <FGenericCrashContext>
     <RuntimeProperties>
         <CrashVersion>3</CrashVersion>
         <CrashGUID>UE4CC-Windows-8577A25D493AC5001B15D3A9B5EC1BE6</CrashGUID>
         <ProcessId>2924</ProcessId>
         <IsInternalBuild>0</IsInternalBuild>
         <IsPerforceBuild>0</IsPerforceBuild>
         <IsSourceDistribution>0</IsSourceDistribution>
         <IsEnsure>0</IsEnsure>
         <SecondsSinceStart>456</SecondsSinceStart>
         <GameName>UE4-EpicGamesLauncher</GameName>
         <ExecutableName>EpicGamesLauncher</ExecutableName>
         <BuildConfiguration>Shipping</BuildConfiguration>
         <GameSessionID />
         <PlatformName>Windows</PlatformName>
         <PlatformNameIni>Windows</PlatformNameIni>
         <EngineMode>Game</EngineMode>
         <DeploymentName />
         <EngineVersion>4.12.0-2991285+++Portal+Release-Live</EngineVersion>
         <CommandLine>&quot;C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\..\..\..\Portal\Binaries\Win64\EpicGamesLauncher.exe&quot; -SaveToUserDir -Messaging</CommandLine>
         <LanguageLCID>8202</LanguageLCID>
         <AppDefaultLocale>es_VE</AppDefaultLocale>
         <IsUE4Release>1</IsUE4Release>
         <UserName>manuel2</UserName>
         <BaseDir>C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64/</BaseDir>
         <RootDir>C:/Program Files (x86)/Epic Games/Launcher/</RootDir>
         <MachineId>058906274D82AD00E3D84A94339932F5</MachineId>
         <EpicAccountId>fe264625fb8649449e417a0b47650368</EpicAccountId>
         <CallStack />
         <SourceContext />
         <UserDescription />
         <UserActivityHint />
         <ErrorMessage />
         <CrashDumpMode>0</CrashDumpMode>
         <Misc.NumberOfCores>4</Misc.NumberOfCores>
         <Misc.NumberOfCoresIncludingHyperthreads>4</Misc.NumberOfCoresIncludingHyperthreads>
         <Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
         <Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
         <Misc.CPUBrand>AMD FX(tm)-4300 Quad-Core Processor</Misc.CPUBrand>
         <Misc.PrimaryGPUBrand>NVIDIA GeForce GTS 450</Misc.PrimaryGPUBrand>
         <Misc.OSVersionMajor>Windows 7</Misc.OSVersionMajor>
         <Misc.OSVersionMinor>Service Pack 1</Misc.OSVersionMinor>
         <MemoryStats.TotalPhysical>17144926208</MemoryStats.TotalPhysical>
         <MemoryStats.TotalVirtual>8796092891136</MemoryStats.TotalVirtual>
         <MemoryStats.PageSize>65536</MemoryStats.PageSize>
         <MemoryStats.TotalPhysicalGB>16</MemoryStats.TotalPhysicalGB>
         <MemoryStats.AvailablePhysical>0</MemoryStats.AvailablePhysical>
         <MemoryStats.AvailableVirtual>0</MemoryStats.AvailableVirtual>
         <MemoryStats.UsedPhysical>0</MemoryStats.UsedPhysical>
         <MemoryStats.PeakUsedPhysical>0</MemoryStats.PeakUsedPhysical>
         <MemoryStats.UsedVirtual>0</MemoryStats.UsedVirtual>
         <MemoryStats.PeakUsedVirtual>0</MemoryStats.PeakUsedVirtual>
         <MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
         <MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
         <MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
         <TimeOfCrash>636003759824720000</TimeOfCrash>
         <bAllowToBeContacted>1</bAllowToBeContacted>
         <PlatformFullName>Win64 [Windows 7 Service Pack 1 64b]</PlatformFullName>
     </RuntimeProperties>
     <PlatformProperties>
         <PlatformIsRunningWindows>1</PlatformIsRunningWindows>
     </PlatformProperties>
 </FGenericCrashContext>

 

Report

 Version=1
 EventType=APPCRASH
 EventTime=131092527785971381
 ReportType=2
 Consent=4
 ReportIdentifier=dc4036d1-27e8-11e6-9e5e-fcaa149c6c58
 Response.type=4
 Sig[0].Name=Application Name
 Sig[0].Value=UE4-EpicGamesLauncher
 Sig[1].Name=Application Version
 Sig[1].Value=2.12.0
 Sig[2].Name=Application Timestamp
 Sig[2].Value=57471c70
 Sig[3].Name=Fault Module Name
 Sig[3].Value=SspiCli.dll
 Sig[4].Name=Fault Module Version
 Sig[4].Value=6.1.7601
 Sig[5].Name=Fault Module Timestamp
 Sig[5].Value=4ce7c9ef
 Sig[6].Name=Exception Code
 Sig[6].Value=c0000005
 Sig[7].Name=Exception Offset
 Sig[7].Value=0000000000001DCC
 Sig[8].Name=Commandline
 Sig[8].Value=!"C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\..\..\..\Portal\Binaries\Win64\EpicGamesLauncher.exe"  -SaveToUserDir -Messaging!AssertLog=""
 Sig[9].Name=BranchBaseDir
 Sig[9].Value=++Portal+Release-Live!C://Program Files (x86)//Epic Games//Launcher//Portal//Binaries//Win64//!Game!2991285
 DynamicSig[1].Name=Versión del sistema operativo
 DynamicSig[1].Value=6.1.7601.2.1.0.256.1
 DynamicSig[2].Name=Id. de configuración regional
 DynamicSig[2].Value=8202
 LoadedModule[0]=C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe
 LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
 LoadedModule[2]=C:\Windows\system32\kernel32.dll
 LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
 LoadedModule[4]=C:\Windows\system32\WS2_32.dll
 LoadedModule[5]=C:\Windows\system32\msvcrt.dll
 LoadedModule[6]=C:\Windows\system32\RPCRT4.dll
 LoadedModule[7]=C:\Windows\system32\NSI.dll
 LoadedModule[8]=C:\Windows\system32\dbghelp.dll
 LoadedModule[9]=C:\Windows\system32\WINMM.dll
 LoadedModule[10]=C:\Windows\system32\USER32.dll
 LoadedModule[11]=C:\Windows\system32\GDI32.dll
 LoadedModule[12]=C:\Windows\system32\LPK.dll
 LoadedModule[13]=C:\Windows\system32\USP10.dll
 LoadedModule[14]=C:\Windows\system32\COMDLG32.dll
 LoadedModule[15]=C:\Windows\system32\SHLWAPI.dll
 LoadedModule[16]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_a4d6a923711520a9\COMCTL32.dll
 LoadedModule[17]=C:\Windows\system32\ADVAPI32.dll
 LoadedModule[18]=C:\Windows\SYSTEM32\sechost.dll
 LoadedModule[19]=C:\Windows\system32\SHELL32.dll
 LoadedModule[20]=C:\Windows\system32\ole32.dll
 LoadedModule[21]=C:\Windows\system32\OLEAUT32.dll
 LoadedModule[22]=C:\Windows\system32\IPHLPAPI.DLL
 LoadedModule[23]=C:\Windows\system32\WINNSI.DLL
 LoadedModule[24]=C:\Windows\system32\SETUPAPI.dll
 LoadedModule[25]=C:\Windows\system32\CFGMGR32.dll
 LoadedModule[26]=C:\Windows\system32\DEVOBJ.dll
 LoadedModule[27]=C:\Windows\system32\dwmapi.dll
 LoadedModule[28]=C:\Windows\system32\IMM32.dll
 LoadedModule[29]=C:\Windows\system32\MSCTF.dll
 LoadedModule[30]=C:\Windows\system32\XINPUT1_3.dll
 LoadedModule[31]=C:\Windows\system32\WININET.dll
 LoadedModule[32]=C:\Windows\system32\urlmon.dll
 LoadedModule[33]=C:\Windows\system32\CRYPT32.dll
 LoadedModule[34]=C:\Windows\system32\MSASN1.dll
 LoadedModule[35]=C:\Windows\system32\iertutil.dll
 LoadedModule[36]=C:\Windows\system32\WLDAP32.dll
 LoadedModule[37]=C:\Windows\system32\Normaliz.dll
 LoadedModule[38]=C:\Windows\system32\OPENGL32.dll
 LoadedModule[39]=C:\Windows\system32\GLU32.dll
 LoadedModule[40]=C:\Windows\system32\DDRAW.dll
 LoadedModule[41]=C:\Windows\system32\DCIMAN32.dll
 LoadedModule[42]=C:\Windows\system32\dxgi.dll
 LoadedModule[43]=C:\Windows\system32\VERSION.dll
 LoadedModule[44]=C:\Windows\system32\d3d11.dll
 LoadedModule[45]=C:\Windows\system32\d3dx11_43.dll
 LoadedModule[46]=C:\Windows\system32\MSVCP120.dll
 LoadedModule[47]=C:\Windows\system32\MSVCR120.dll
 LoadedModule[48]=C:\Windows\system32\wer.dll
 LoadedModule[49]=C:\Windows\system32\PSAPI.DLL
 LoadedModule[50]=C:\Windows\system32\POWRPROF.dll
 LoadedModule[51]=C:\Windows\system32\CRYPTBASE.dll
 LoadedModule[52]=C:\Windows\system32\profapi.dll
 LoadedModule[53]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icudt53.dll
 LoadedModule[54]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icuuc53.dll
 LoadedModule[55]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icuin53.dll
 LoadedModule[56]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icule53.dll
 LoadedModule[57]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\iculx53.dll
 LoadedModule[58]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icuio53.dll
 LoadedModule[59]=C:\Windows\system32\SspiCli.dll
 LoadedModule[60]=C:\Windows\system32\uxtheme.dll
 LoadedModule[61]=C:\Windows\system32\CLBCatQ.DLL
 LoadedModule[62]=C:\Windows\system32\explorerframe.dll
 LoadedModule[63]=C:\Windows\system32\DUser.dll
 LoadedModule[64]=C:\Windows\system32\DUI70.dll
 LoadedModule[65]=C:\Windows\system32\WINTRUST.dll
 LoadedModule[66]=C:\Windows\system32\secur32.dll
 LoadedModule[67]=C:\Windows\system32\dhcpcsvc.DLL
 LoadedModule[68]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\libcef.dll
 LoadedModule[69]=C:\Windows\system32\WINSPOOL.DRV
 LoadedModule[70]=C:\Windows\system32\WINHTTP.dll
 LoadedModule[71]=C:\Windows\system32\webio.dll
 LoadedModule[72]=C:\Windows\system32\USERENV.dll
 LoadedModule[73]=C:\Windows\system32\WTSAPI32.dll
 LoadedModule[74]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll
 LoadedModule[75]=C:\Windows\system32\OLEACC.dll
 LoadedModule[76]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\d3dcompiler_47.dll
 LoadedModule[77]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\ffmpegsumo.dll
 LoadedModule[78]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\libGLESv2.dll
 LoadedModule[79]=C:\Windows\system32\d3d9.dll
 LoadedModule[80]=C:\Windows\system32\d3d8thk.dll
 LoadedModule[81]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\libEGL.dll
 LoadedModule[82]=C:\Windows\system32\dwrite.dll
 LoadedModule[83]=C:\Windows\system32\NLAapi.dll
 LoadedModule[84]=C:\Windows\system32\dhcpcsvc6.DLL
 LoadedModule[85]=C:\Windows\system32\audioses.dll
 LoadedModule[86]=C:\Windows\system32\MMDevAPI.DLL
 LoadedModule[87]=C:\Windows\system32\PROPSYS.dll
 LoadedModule[88]=C:\Windows\system32\apphelp.dll
 LoadedModule[89]=C:\Windows\system32\nvwgf2umx.dll
 LoadedModule[90]=C:\Windows\system32\d3dcompiler_43.dll
 LoadedModule[91]=C:\Windows\system32\mswsock.dll
 LoadedModule[92]=C:\Windows\System32\wshtcpip.dll
 LoadedModule[93]=C:\Windows\System32\wship6.dll
 LoadedModule[94]=C:\Windows\system32\DNSAPI.dll
 LoadedModule[95]=C:\Windows\system32\rasadhlp.dll
 LoadedModule[96]=C:\Windows\System32\fwpuclnt.dll
 LoadedModule[97]=C:\Windows\system32\credssp.dll
 LoadedModule[98]=C:\Windows\system32\schannel.DLL
 LoadedModule[99]=C:\Windows\system32\ncrypt.dll
 LoadedModule[100]=C:\Windows\system32\bcrypt.dll
 LoadedModule[101]=C:\Windows\system32\bcryptprimitives.dll
 LoadedModule[102]=C:\Windows\system32\napinsp.dll
 LoadedModule[103]=C:\Windows\system32\pnrpnsp.dll
 LoadedModule[104]=C:\Windows\System32\winrnr.dll
 LoadedModule[105]=C:\Windows\system32\GPAPI.dll
 LoadedModule[106]=C:\Windows\system32\CRYPTSP.dll
 LoadedModule[107]=C:\Windows\system32\rsaenh.dll
 LoadedModule[108]=C:\Windows\system32\cryptnet.dll
 LoadedModule[109]=C:\Windows\system32\mscms.dll
 LoadedModule[110]=C:\Windows\system32\SensApi.dll
 File[0].CabName=CrashContext.runtime-xml
 File[0].Path=CrashContext.runtime-xml
 File[0].Flags=65538
 File[0].Type=5
 File[0].Original.Path=C://Users//manuel2//AppData//Local//EpicGamesLauncher//Saved//Logs//UE4CC-Windows-8577A25D493AC5001B15D3A9B5EC1BE6//CrashContext.runtime-xml
 File[1].CabName=UE4Minidump.dmp
 File[1].Path=UE4Minidump.dmp
 File[1].Flags=65538
 File[1].Type=2
 File[1].Original.Path=C://Users//manuel2//AppData//Local//EpicGamesLauncher//Saved//Logs//UE4CC-Windows-8577A25D493AC5001B15D3A9B5EC1BE6//UE4Minidump.dmp
 File[2].CabName=EpicGamesLauncher.log
 File[2].Path=EpicGamesLauncher.log
 File[2].Flags=65538
 File[2].Type=5
 File[2].Original.Path=C://Users//manuel2//AppData//Local//EpicGamesLauncher//Saved//Logs//EpicGamesLauncher.log
 File[3].CabName=WERInternalMetadata.xml
 File[3].Path=WER8593.tmp.WERInternalMetadata.xml
 File[3].Flags=65538
 File[3].Type=5
 File[3].Original.Path=C:\Users\manuel2\AppData\Local\Temp\WER8593.tmp.WERInternalMetadata.xml
 FriendlyEventName=APPCRASH
 ConsentKey=APPCRASH
 AppName=UE4-EpicGamesLauncher
 AppPath=C://Program Files (x86)//Epic Games//Launcher//Portal//Binaries//Win64//EpicGamesLauncher.exe
 ReportDescription=The application crashed while running the game

 


Internal MetaDate

 <?xml version="1.0" encoding="UTF-8"?>
 <WERReportMetadata>
     <OSVersionInformation>
         <WindowsNTVersion>6.1</WindowsNTVersion>
         <Build>7601 Service Pack 1</Build>
         <Product>(0x1): Windows 7 Ultimate</Product>
         <Edition>Ultimate</Edition>
         <BuildString>7601.17592.amd64fre.win7sp1_gdr.110408-1631</BuildString>
         <Revision>1130</Revision>
         <Flavor>Multiprocessor Free</Flavor>
         <Architecture>X64</Architecture>
         <LCID>3082</LCID>
     </OSVersionInformation>
     <ProblemSignatures>
         <EventType>APPCRASH</EventType>
         <Parameter0>UE4-EpicGamesLauncher</Parameter0>
         <Parameter1>2.12.0</Parameter1>
         <Parameter2>57471c70</Parameter2>
         <Parameter3>SspiCli.dll</Parameter3>
         <Parameter4>6.1.7601</Parameter4>
         <Parameter5>4ce7c9ef</Parameter5>
         <Parameter6>c0000005</Parameter6>
         <Parameter7>0000000000001DCC</Parameter7>
         <Parameter8>!&quot;C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\..\..\..\Portal\Binaries\Win64\EpicGamesLauncher.exe&quot; -SaveToUserDir -Messaging!AssertLog=&quot;&quot;</Parameter8>
         <Parameter9>++Portal+Release-Live!C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64/!Game!2991285</Parameter9>
     </ProblemSignatures>
     <DynamicSignatures>
         <Parameter1>6.1.7601.2.1.0.256.1</Parameter1>
         <Parameter2>8202</Parameter2>
         <Parameter3 />
         <Parameter4>!MachineId:058906274D82AD00E3D84A94339932F5!EpicAccountId:fe264625fb8649449e417a0b47650368!Name:manuel2</Parameter4>
         <bAllowToBeContacted>true</bAllowToBeContacted>
     </DynamicSignatures>
     <SystemInformation>
         <MID>55F34351-B368-4F37-8C16-3C7B99664C90</MID>
         <SystemManufacturer>Gigabyte Technology Co., Ltd.</SystemManufacturer>
         <SystemProductName>To be filled by O.E.M.</SystemProductName>
         <BIOSVersion>FB</BIOSVersion>
     </SystemInformation>
 </WERReportMetadata>
 

alt text

IF YOU NEED SOMETHING ELSE, LET ME KNOW

Product Version: Epic Games Launcher
Tags:
crash.png (184.6 kB)
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asked Jun 01 '16 at 06:13 PM in Installation & Setup

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manul00
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Hi manul00,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

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answered Jun 01 '16 at 06:21 PM

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