Problems Downloading and installing

I 'm trying to install Unreal engine, and I have installed the launcher and when I try to download any version of the engine, crashes and closes the launcher.

I had already installed the engine on this pc , change my hard drive install the same version of Windows 7 and now does not work

the version of the launcher is the last one , also tried with an earlier version that had and did not work

i don´t know which file you need, so here is all

CrashContext

<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
	<RuntimeProperties>
		<CrashVersion>3</CrashVersion>
		<CrashGUID>UE4CC-Windows-8577A25D493AC5001B15D3A9B5EC1BE6</CrashGUID>
		<ProcessId>2924</ProcessId>
		<IsInternalBuild>0</IsInternalBuild>
		<IsPerforceBuild>0</IsPerforceBuild>
		<IsSourceDistribution>0</IsSourceDistribution>
		<IsEnsure>0</IsEnsure>
		<SecondsSinceStart>456</SecondsSinceStart>
		<GameName>UE4-EpicGamesLauncher</GameName>
		<ExecutableName>EpicGamesLauncher</ExecutableName>
		<BuildConfiguration>Shipping</BuildConfiguration>
		<GameSessionID />
		<PlatformName>Windows</PlatformName>
		<PlatformNameIni>Windows</PlatformNameIni>
		<EngineMode>Game</EngineMode>
		<DeploymentName />
		<EngineVersion>4.12.0-2991285+++Portal+Release-Live</EngineVersion>
		<CommandLine>&quot;C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\..\..\..\Portal\Binaries\Win64\EpicGamesLauncher.exe&quot; -SaveToUserDir -Messaging</CommandLine>
		<LanguageLCID>8202</LanguageLCID>
		<AppDefaultLocale>es_VE</AppDefaultLocale>
		<IsUE4Release>1</IsUE4Release>
		<UserName>manuel2</UserName>
		<BaseDir>C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64/</BaseDir>
		<RootDir>C:/Program Files (x86)/Epic Games/Launcher/</RootDir>
		<MachineId>058906274D82AD00E3D84A94339932F5</MachineId>
		<EpicAccountId>fe264625fb8649449e417a0b47650368</EpicAccountId>
		<CallStack />
		<SourceContext />
		<UserDescription />
		<UserActivityHint />
		<ErrorMessage />
		<CrashDumpMode>0</CrashDumpMode>
		<Misc.NumberOfCores>4</Misc.NumberOfCores>
		<Misc.NumberOfCoresIncludingHyperthreads>4</Misc.NumberOfCoresIncludingHyperthreads>
		<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
		<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
		<Misc.CPUBrand>AMD FX(tm)-4300 Quad-Core Processor</Misc.CPUBrand>
		<Misc.PrimaryGPUBrand>NVIDIA GeForce GTS 450</Misc.PrimaryGPUBrand>
		<Misc.OSVersionMajor>Windows 7</Misc.OSVersionMajor>
		<Misc.OSVersionMinor>Service Pack 1</Misc.OSVersionMinor>
		<MemoryStats.TotalPhysical>17144926208</MemoryStats.TotalPhysical>
		<MemoryStats.TotalVirtual>8796092891136</MemoryStats.TotalVirtual>
		<MemoryStats.PageSize>65536</MemoryStats.PageSize>
		<MemoryStats.TotalPhysicalGB>16</MemoryStats.TotalPhysicalGB>
		<MemoryStats.AvailablePhysical>0</MemoryStats.AvailablePhysical>
		<MemoryStats.AvailableVirtual>0</MemoryStats.AvailableVirtual>
		<MemoryStats.UsedPhysical>0</MemoryStats.UsedPhysical>
		<MemoryStats.PeakUsedPhysical>0</MemoryStats.PeakUsedPhysical>
		<MemoryStats.UsedVirtual>0</MemoryStats.UsedVirtual>
		<MemoryStats.PeakUsedVirtual>0</MemoryStats.PeakUsedVirtual>
		<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
		<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
		<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
		<TimeOfCrash>636003759824720000</TimeOfCrash>
		<bAllowToBeContacted>1</bAllowToBeContacted>
		<PlatformFullName>Win64 [Windows 7 Service Pack 1 64b]</PlatformFullName>
	</RuntimeProperties>
	<PlatformProperties>
		<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
	</PlatformProperties>
</FGenericCrashContext>

Report

Version=1
EventType=APPCRASH
EventTime=131092527785971381
ReportType=2
Consent=4
ReportIdentifier=dc4036d1-27e8-11e6-9e5e-fcaa149c6c58
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=UE4-EpicGamesLauncher
Sig[1].Name=Application Version
Sig[1].Value=2.12.0
Sig[2].Name=Application Timestamp
Sig[2].Value=57471c70
Sig[3].Name=Fault Module Name
Sig[3].Value=SspiCli.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ce7c9ef
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000001DCC
Sig[8].Name=Commandline
Sig[8].Value=!"C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\..\..\..\Portal\Binaries\Win64\EpicGamesLauncher.exe"  -SaveToUserDir -Messaging!AssertLog=""
Sig[9].Name=BranchBaseDir
Sig[9].Value=++Portal+Release-Live!C://Program Files (x86)//Epic Games//Launcher//Portal//Binaries//Win64//!Game!2991285
DynamicSig[1].Name=Versión del sistema operativo
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Id. de configuración regional
DynamicSig[2].Value=8202
LoadedModule[0]=C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\WS2_32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\RPCRT4.dll
LoadedModule[7]=C:\Windows\system32\NSI.dll
LoadedModule[8]=C:\Windows\system32\dbghelp.dll
LoadedModule[9]=C:\Windows\system32\WINMM.dll
LoadedModule[10]=C:\Windows\system32\USER32.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\LPK.dll
LoadedModule[13]=C:\Windows\system32\USP10.dll
LoadedModule[14]=C:\Windows\system32\COMDLG32.dll
LoadedModule[15]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[16]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_a4d6a923711520a9\COMCTL32.dll
LoadedModule[17]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[19]=C:\Windows\system32\SHELL32.dll
LoadedModule[20]=C:\Windows\system32\ole32.dll
LoadedModule[21]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[22]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[23]=C:\Windows\system32\WINNSI.DLL
LoadedModule[24]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[25]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[26]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[27]=C:\Windows\system32\dwmapi.dll
LoadedModule[28]=C:\Windows\system32\IMM32.dll
LoadedModule[29]=C:\Windows\system32\MSCTF.dll
LoadedModule[30]=C:\Windows\system32\XINPUT1_3.dll
LoadedModule[31]=C:\Windows\system32\WININET.dll
LoadedModule[32]=C:\Windows\system32\urlmon.dll
LoadedModule[33]=C:\Windows\system32\CRYPT32.dll
LoadedModule[34]=C:\Windows\system32\MSASN1.dll
LoadedModule[35]=C:\Windows\system32\iertutil.dll
LoadedModule[36]=C:\Windows\system32\WLDAP32.dll
LoadedModule[37]=C:\Windows\system32\Normaliz.dll
LoadedModule[38]=C:\Windows\system32\OPENGL32.dll
LoadedModule[39]=C:\Windows\system32\GLU32.dll
LoadedModule[40]=C:\Windows\system32\DDRAW.dll
LoadedModule[41]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[42]=C:\Windows\system32\dxgi.dll
LoadedModule[43]=C:\Windows\system32\VERSION.dll
LoadedModule[44]=C:\Windows\system32\d3d11.dll
LoadedModule[45]=C:\Windows\system32\d3dx11_43.dll
LoadedModule[46]=C:\Windows\system32\MSVCP120.dll
LoadedModule[47]=C:\Windows\system32\MSVCR120.dll
LoadedModule[48]=C:\Windows\system32\wer.dll
LoadedModule[49]=C:\Windows\system32\PSAPI.DLL
LoadedModule[50]=C:\Windows\system32\POWRPROF.dll
LoadedModule[51]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[52]=C:\Windows\system32\profapi.dll
LoadedModule[53]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icudt53.dll
LoadedModule[54]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icuuc53.dll
LoadedModule[55]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icuin53.dll
LoadedModule[56]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icule53.dll
LoadedModule[57]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\iculx53.dll
LoadedModule[58]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icuio53.dll
LoadedModule[59]=C:\Windows\system32\SspiCli.dll
LoadedModule[60]=C:\Windows\system32\uxtheme.dll
LoadedModule[61]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[62]=C:\Windows\system32\explorerframe.dll
LoadedModule[63]=C:\Windows\system32\DUser.dll
LoadedModule[64]=C:\Windows\system32\DUI70.dll
LoadedModule[65]=C:\Windows\system32\WINTRUST.dll
LoadedModule[66]=C:\Windows\system32\secur32.dll
LoadedModule[67]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[68]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\libcef.dll
LoadedModule[69]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[70]=C:\Windows\system32\WINHTTP.dll
LoadedModule[71]=C:\Windows\system32\webio.dll
LoadedModule[72]=C:\Windows\system32\USERENV.dll
LoadedModule[73]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[74]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll
LoadedModule[75]=C:\Windows\system32\OLEACC.dll
LoadedModule[76]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\d3dcompiler_47.dll
LoadedModule[77]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\ffmpegsumo.dll
LoadedModule[78]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\libGLESv2.dll
LoadedModule[79]=C:\Windows\system32\d3d9.dll
LoadedModule[80]=C:\Windows\system32\d3d8thk.dll
LoadedModule[81]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\libEGL.dll
LoadedModule[82]=C:\Windows\system32\dwrite.dll
LoadedModule[83]=C:\Windows\system32\NLAapi.dll
LoadedModule[84]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[85]=C:\Windows\system32\audioses.dll
LoadedModule[86]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[87]=C:\Windows\system32\PROPSYS.dll
LoadedModule[88]=C:\Windows\system32\apphelp.dll
LoadedModule[89]=C:\Windows\system32\nvwgf2umx.dll
LoadedModule[90]=C:\Windows\system32\d3dcompiler_43.dll
LoadedModule[91]=C:\Windows\system32\mswsock.dll
LoadedModule[92]=C:\Windows\System32\wshtcpip.dll
LoadedModule[93]=C:\Windows\System32\wship6.dll
LoadedModule[94]=C:\Windows\system32\DNSAPI.dll
LoadedModule[95]=C:\Windows\system32\rasadhlp.dll
LoadedModule[96]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[97]=C:\Windows\system32\credssp.dll
LoadedModule[98]=C:\Windows\system32\schannel.DLL
LoadedModule[99]=C:\Windows\system32\ncrypt.dll
LoadedModule[100]=C:\Windows\system32\bcrypt.dll
LoadedModule[101]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[102]=C:\Windows\system32\napinsp.dll
LoadedModule[103]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[104]=C:\Windows\System32\winrnr.dll
LoadedModule[105]=C:\Windows\system32\GPAPI.dll
LoadedModule[106]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[107]=C:\Windows\system32\rsaenh.dll
LoadedModule[108]=C:\Windows\system32\cryptnet.dll
LoadedModule[109]=C:\Windows\system32\mscms.dll
LoadedModule[110]=C:\Windows\system32\SensApi.dll
File[0].CabName=CrashContext.runtime-xml
File[0].Path=CrashContext.runtime-xml
File[0].Flags=65538
File[0].Type=5
File[0].Original.Path=C://Users//manuel2//AppData//Local//EpicGamesLauncher//Saved//Logs//UE4CC-Windows-8577A25D493AC5001B15D3A9B5EC1BE6//CrashContext.runtime-xml
File[1].CabName=UE4Minidump.dmp
File[1].Path=UE4Minidump.dmp
File[1].Flags=65538
File[1].Type=2
File[1].Original.Path=C://Users//manuel2//AppData//Local//EpicGamesLauncher//Saved//Logs//UE4CC-Windows-8577A25D493AC5001B15D3A9B5EC1BE6//UE4Minidump.dmp
File[2].CabName=EpicGamesLauncher.log
File[2].Path=EpicGamesLauncher.log
File[2].Flags=65538
File[2].Type=5
File[2].Original.Path=C://Users//manuel2//AppData//Local//EpicGamesLauncher//Saved//Logs//EpicGamesLauncher.log
File[3].CabName=WERInternalMetadata.xml
File[3].Path=WER8593.tmp.WERInternalMetadata.xml
File[3].Flags=65538
File[3].Type=5
File[3].Original.Path=C:\Users\manuel2\AppData\Local\Temp\WER8593.tmp.WERInternalMetadata.xml
FriendlyEventName=APPCRASH
ConsentKey=APPCRASH
AppName=UE4-EpicGamesLauncher
AppPath=C://Program Files (x86)//Epic Games//Launcher//Portal//Binaries//Win64//EpicGamesLauncher.exe
ReportDescription=The application crashed while running the game

Internal MetaDate

<?xml version="1.0" encoding="UTF-8"?>
<WERReportMetadata>
	<OSVersionInformation>
		<WindowsNTVersion>6.1</WindowsNTVersion>
		<Build>7601 Service Pack 1</Build>
		<Product>(0x1): Windows 7 Ultimate</Product>
		<Edition>Ultimate</Edition>
		<BuildString>7601.17592.amd64fre.win7sp1_gdr.110408-1631</BuildString>
		<Revision>1130</Revision>
		<Flavor>Multiprocessor Free</Flavor>
		<Architecture>X64</Architecture>
		<LCID>3082</LCID>
	</OSVersionInformation>
	<ProblemSignatures>
		<EventType>APPCRASH</EventType>
		<Parameter0>UE4-EpicGamesLauncher</Parameter0>
		<Parameter1>2.12.0</Parameter1>
		<Parameter2>57471c70</Parameter2>
		<Parameter3>SspiCli.dll</Parameter3>
		<Parameter4>6.1.7601</Parameter4>
		<Parameter5>4ce7c9ef</Parameter5>
		<Parameter6>c0000005</Parameter6>
		<Parameter7>0000000000001DCC</Parameter7>
		<Parameter8>!&quot;C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\..\..\..\Portal\Binaries\Win64\EpicGamesLauncher.exe&quot; -SaveToUserDir -Messaging!AssertLog=&quot;&quot;</Parameter8>
		<Parameter9>++Portal+Release-Live!C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64/!Game!2991285</Parameter9>
	</ProblemSignatures>
	<DynamicSignatures>
		<Parameter1>6.1.7601.2.1.0.256.1</Parameter1>
		<Parameter2>8202</Parameter2>
		<Parameter3 />
		<Parameter4>!MachineId:058906274D82AD00E3D84A94339932F5!EpicAccountId:fe264625fb8649449e417a0b47650368!Name:manuel2</Parameter4>
		<bAllowToBeContacted>true</bAllowToBeContacted>
	</DynamicSignatures>
	<SystemInformation>
		<MID>55F34351-B368-4F37-8C16-3C7B99664C90</MID>
		<SystemManufacturer>Gigabyte Technology Co., Ltd.</SystemManufacturer>
		<SystemProductName>To be filled by O.E.M.</SystemProductName>
		<BIOSVersion>FB</BIOSVersion>
	</SystemInformation>
</WERReportMetadata>

IF YOU NEED SOMETHING ELSE, LET ME KNOW

Hi manul00,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!