I 'm trying to install Unreal engine, and I have installed the launcher and when I try to download any version of the engine, crashes and closes the launcher.
I had already installed the engine on this pc , change my hard drive install the same version of Windows 7 and now does not work
the version of the launcher is the last one , also tried with an earlier version that had and did not work
i don´t know which file you need, so here is all
CrashContext
<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<CrashGUID>UE4CC-Windows-8577A25D493AC5001B15D3A9B5EC1BE6</CrashGUID>
<ProcessId>2924</ProcessId>
<IsInternalBuild>0</IsInternalBuild>
<IsPerforceBuild>0</IsPerforceBuild>
<IsSourceDistribution>0</IsSourceDistribution>
<IsEnsure>0</IsEnsure>
<SecondsSinceStart>456</SecondsSinceStart>
<GameName>UE4-EpicGamesLauncher</GameName>
<ExecutableName>EpicGamesLauncher</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID />
<PlatformName>Windows</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<DeploymentName />
<EngineVersion>4.12.0-2991285+++Portal+Release-Live</EngineVersion>
<CommandLine>"C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\..\..\..\Portal\Binaries\Win64\EpicGamesLauncher.exe" -SaveToUserDir -Messaging</CommandLine>
<LanguageLCID>8202</LanguageLCID>
<AppDefaultLocale>es_VE</AppDefaultLocale>
<IsUE4Release>1</IsUE4Release>
<UserName>manuel2</UserName>
<BaseDir>C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64/</BaseDir>
<RootDir>C:/Program Files (x86)/Epic Games/Launcher/</RootDir>
<MachineId>058906274D82AD00E3D84A94339932F5</MachineId>
<EpicAccountId>fe264625fb8649449e417a0b47650368</EpicAccountId>
<CallStack />
<SourceContext />
<UserDescription />
<UserActivityHint />
<ErrorMessage />
<CrashDumpMode>0</CrashDumpMode>
<Misc.NumberOfCores>4</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>4</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
<Misc.CPUBrand>AMD FX(tm)-4300 Quad-Core Processor</Misc.CPUBrand>
<Misc.PrimaryGPUBrand>NVIDIA GeForce GTS 450</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 7</Misc.OSVersionMajor>
<Misc.OSVersionMinor>Service Pack 1</Misc.OSVersionMinor>
<MemoryStats.TotalPhysical>17144926208</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>8796092891136</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>65536</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>16</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>0</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>0</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>0</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>0</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>0</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>0</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
<TimeOfCrash>636003759824720000</TimeOfCrash>
<bAllowToBeContacted>1</bAllowToBeContacted>
<PlatformFullName>Win64 [Windows 7 Service Pack 1 64b]</PlatformFullName>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
</PlatformProperties>
</FGenericCrashContext>
Report
Version=1
EventType=APPCRASH
EventTime=131092527785971381
ReportType=2
Consent=4
ReportIdentifier=dc4036d1-27e8-11e6-9e5e-fcaa149c6c58
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=UE4-EpicGamesLauncher
Sig[1].Name=Application Version
Sig[1].Value=2.12.0
Sig[2].Name=Application Timestamp
Sig[2].Value=57471c70
Sig[3].Name=Fault Module Name
Sig[3].Value=SspiCli.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ce7c9ef
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000001DCC
Sig[8].Name=Commandline
Sig[8].Value=!"C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\..\..\..\Portal\Binaries\Win64\EpicGamesLauncher.exe" -SaveToUserDir -Messaging!AssertLog=""
Sig[9].Name=BranchBaseDir
Sig[9].Value=++Portal+Release-Live!C://Program Files (x86)//Epic Games//Launcher//Portal//Binaries//Win64//!Game!2991285
DynamicSig[1].Name=Versión del sistema operativo
DynamicSig[1].Value=6.1.7601.2.1.0.256.1
DynamicSig[2].Name=Id. de configuración regional
DynamicSig[2].Value=8202
LoadedModule[0]=C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\WS2_32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\system32\RPCRT4.dll
LoadedModule[7]=C:\Windows\system32\NSI.dll
LoadedModule[8]=C:\Windows\system32\dbghelp.dll
LoadedModule[9]=C:\Windows\system32\WINMM.dll
LoadedModule[10]=C:\Windows\system32\USER32.dll
LoadedModule[11]=C:\Windows\system32\GDI32.dll
LoadedModule[12]=C:\Windows\system32\LPK.dll
LoadedModule[13]=C:\Windows\system32\USP10.dll
LoadedModule[14]=C:\Windows\system32\COMDLG32.dll
LoadedModule[15]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[16]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.7601.17514_none_a4d6a923711520a9\COMCTL32.dll
LoadedModule[17]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[18]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[19]=C:\Windows\system32\SHELL32.dll
LoadedModule[20]=C:\Windows\system32\ole32.dll
LoadedModule[21]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[22]=C:\Windows\system32\IPHLPAPI.DLL
LoadedModule[23]=C:\Windows\system32\WINNSI.DLL
LoadedModule[24]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[25]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[26]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[27]=C:\Windows\system32\dwmapi.dll
LoadedModule[28]=C:\Windows\system32\IMM32.dll
LoadedModule[29]=C:\Windows\system32\MSCTF.dll
LoadedModule[30]=C:\Windows\system32\XINPUT1_3.dll
LoadedModule[31]=C:\Windows\system32\WININET.dll
LoadedModule[32]=C:\Windows\system32\urlmon.dll
LoadedModule[33]=C:\Windows\system32\CRYPT32.dll
LoadedModule[34]=C:\Windows\system32\MSASN1.dll
LoadedModule[35]=C:\Windows\system32\iertutil.dll
LoadedModule[36]=C:\Windows\system32\WLDAP32.dll
LoadedModule[37]=C:\Windows\system32\Normaliz.dll
LoadedModule[38]=C:\Windows\system32\OPENGL32.dll
LoadedModule[39]=C:\Windows\system32\GLU32.dll
LoadedModule[40]=C:\Windows\system32\DDRAW.dll
LoadedModule[41]=C:\Windows\system32\DCIMAN32.dll
LoadedModule[42]=C:\Windows\system32\dxgi.dll
LoadedModule[43]=C:\Windows\system32\VERSION.dll
LoadedModule[44]=C:\Windows\system32\d3d11.dll
LoadedModule[45]=C:\Windows\system32\d3dx11_43.dll
LoadedModule[46]=C:\Windows\system32\MSVCP120.dll
LoadedModule[47]=C:\Windows\system32\MSVCR120.dll
LoadedModule[48]=C:\Windows\system32\wer.dll
LoadedModule[49]=C:\Windows\system32\PSAPI.DLL
LoadedModule[50]=C:\Windows\system32\POWRPROF.dll
LoadedModule[51]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[52]=C:\Windows\system32\profapi.dll
LoadedModule[53]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icudt53.dll
LoadedModule[54]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icuuc53.dll
LoadedModule[55]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icuin53.dll
LoadedModule[56]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icule53.dll
LoadedModule[57]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\iculx53.dll
LoadedModule[58]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\ICU\icu4c-53_1\Win64\VS2013\icuio53.dll
LoadedModule[59]=C:\Windows\system32\SspiCli.dll
LoadedModule[60]=C:\Windows\system32\uxtheme.dll
LoadedModule[61]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[62]=C:\Windows\system32\explorerframe.dll
LoadedModule[63]=C:\Windows\system32\DUser.dll
LoadedModule[64]=C:\Windows\system32\DUI70.dll
LoadedModule[65]=C:\Windows\system32\WINTRUST.dll
LoadedModule[66]=C:\Windows\system32\secur32.dll
LoadedModule[67]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[68]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\libcef.dll
LoadedModule[69]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[70]=C:\Windows\system32\WINHTTP.dll
LoadedModule[71]=C:\Windows\system32\webio.dll
LoadedModule[72]=C:\Windows\system32\USERENV.dll
LoadedModule[73]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[74]=C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac\COMCTL32.dll
LoadedModule[75]=C:\Windows\system32\OLEACC.dll
LoadedModule[76]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\d3dcompiler_47.dll
LoadedModule[77]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\ffmpegsumo.dll
LoadedModule[78]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\libGLESv2.dll
LoadedModule[79]=C:\Windows\system32\d3d9.dll
LoadedModule[80]=C:\Windows\system32\d3d8thk.dll
LoadedModule[81]=C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\ThirdParty\CEF3\Win64\libEGL.dll
LoadedModule[82]=C:\Windows\system32\dwrite.dll
LoadedModule[83]=C:\Windows\system32\NLAapi.dll
LoadedModule[84]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[85]=C:\Windows\system32\audioses.dll
LoadedModule[86]=C:\Windows\system32\MMDevAPI.DLL
LoadedModule[87]=C:\Windows\system32\PROPSYS.dll
LoadedModule[88]=C:\Windows\system32\apphelp.dll
LoadedModule[89]=C:\Windows\system32\nvwgf2umx.dll
LoadedModule[90]=C:\Windows\system32\d3dcompiler_43.dll
LoadedModule[91]=C:\Windows\system32\mswsock.dll
LoadedModule[92]=C:\Windows\System32\wshtcpip.dll
LoadedModule[93]=C:\Windows\System32\wship6.dll
LoadedModule[94]=C:\Windows\system32\DNSAPI.dll
LoadedModule[95]=C:\Windows\system32\rasadhlp.dll
LoadedModule[96]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[97]=C:\Windows\system32\credssp.dll
LoadedModule[98]=C:\Windows\system32\schannel.DLL
LoadedModule[99]=C:\Windows\system32\ncrypt.dll
LoadedModule[100]=C:\Windows\system32\bcrypt.dll
LoadedModule[101]=C:\Windows\system32\bcryptprimitives.dll
LoadedModule[102]=C:\Windows\system32\napinsp.dll
LoadedModule[103]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[104]=C:\Windows\System32\winrnr.dll
LoadedModule[105]=C:\Windows\system32\GPAPI.dll
LoadedModule[106]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[107]=C:\Windows\system32\rsaenh.dll
LoadedModule[108]=C:\Windows\system32\cryptnet.dll
LoadedModule[109]=C:\Windows\system32\mscms.dll
LoadedModule[110]=C:\Windows\system32\SensApi.dll
File[0].CabName=CrashContext.runtime-xml
File[0].Path=CrashContext.runtime-xml
File[0].Flags=65538
File[0].Type=5
File[0].Original.Path=C://Users//manuel2//AppData//Local//EpicGamesLauncher//Saved//Logs//UE4CC-Windows-8577A25D493AC5001B15D3A9B5EC1BE6//CrashContext.runtime-xml
File[1].CabName=UE4Minidump.dmp
File[1].Path=UE4Minidump.dmp
File[1].Flags=65538
File[1].Type=2
File[1].Original.Path=C://Users//manuel2//AppData//Local//EpicGamesLauncher//Saved//Logs//UE4CC-Windows-8577A25D493AC5001B15D3A9B5EC1BE6//UE4Minidump.dmp
File[2].CabName=EpicGamesLauncher.log
File[2].Path=EpicGamesLauncher.log
File[2].Flags=65538
File[2].Type=5
File[2].Original.Path=C://Users//manuel2//AppData//Local//EpicGamesLauncher//Saved//Logs//EpicGamesLauncher.log
File[3].CabName=WERInternalMetadata.xml
File[3].Path=WER8593.tmp.WERInternalMetadata.xml
File[3].Flags=65538
File[3].Type=5
File[3].Original.Path=C:\Users\manuel2\AppData\Local\Temp\WER8593.tmp.WERInternalMetadata.xml
FriendlyEventName=APPCRASH
ConsentKey=APPCRASH
AppName=UE4-EpicGamesLauncher
AppPath=C://Program Files (x86)//Epic Games//Launcher//Portal//Binaries//Win64//EpicGamesLauncher.exe
ReportDescription=The application crashed while running the game
Internal MetaDate
<?xml version="1.0" encoding="UTF-8"?>
<WERReportMetadata>
<OSVersionInformation>
<WindowsNTVersion>6.1</WindowsNTVersion>
<Build>7601 Service Pack 1</Build>
<Product>(0x1): Windows 7 Ultimate</Product>
<Edition>Ultimate</Edition>
<BuildString>7601.17592.amd64fre.win7sp1_gdr.110408-1631</BuildString>
<Revision>1130</Revision>
<Flavor>Multiprocessor Free</Flavor>
<Architecture>X64</Architecture>
<LCID>3082</LCID>
</OSVersionInformation>
<ProblemSignatures>
<EventType>APPCRASH</EventType>
<Parameter0>UE4-EpicGamesLauncher</Parameter0>
<Parameter1>2.12.0</Parameter1>
<Parameter2>57471c70</Parameter2>
<Parameter3>SspiCli.dll</Parameter3>
<Parameter4>6.1.7601</Parameter4>
<Parameter5>4ce7c9ef</Parameter5>
<Parameter6>c0000005</Parameter6>
<Parameter7>0000000000001DCC</Parameter7>
<Parameter8>!"C:\Program Files (x86)\Epic Games\Launcher\Portal\Binaries\Win32\..\..\..\Portal\Binaries\Win64\EpicGamesLauncher.exe" -SaveToUserDir -Messaging!AssertLog=""</Parameter8>
<Parameter9>++Portal+Release-Live!C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64/!Game!2991285</Parameter9>
</ProblemSignatures>
<DynamicSignatures>
<Parameter1>6.1.7601.2.1.0.256.1</Parameter1>
<Parameter2>8202</Parameter2>
<Parameter3 />
<Parameter4>!MachineId:058906274D82AD00E3D84A94339932F5!EpicAccountId:fe264625fb8649449e417a0b47650368!Name:manuel2</Parameter4>
<bAllowToBeContacted>true</bAllowToBeContacted>
</DynamicSignatures>
<SystemInformation>
<MID>55F34351-B368-4F37-8C16-3C7B99664C90</MID>
<SystemManufacturer>Gigabyte Technology Co., Ltd.</SystemManufacturer>
<SystemProductName>To be filled by O.E.M.</SystemProductName>
<BIOSVersion>FB</BIOSVersion>
</SystemInformation>
</WERReportMetadata>
IF YOU NEED SOMETHING ELSE, LET ME KNOW