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UE4 Marketplace still asking for subscription after paying

i have subscribed for ue4 and dowloaded the source code from github. when i go to the marketplace to download something it say subscribe to download even thogh i logged in with my paid account. is there any way i can download it from someware else?

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asked May 12 '14 at 09:41 PM in Installation & Setup

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Umer Kazi
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avatar image Adam Davis STAFF May 14 '14 at 02:06 PM

Hi Umer,

Please try verifying the install as Albert suggested. If this does not work please let me know and we will continue to try and find an adequate solution. Thank you and have a great day!

avatar image Umer Kazi May 15 '14 at 12:23 AM

I have tried everything possible but it did not work. is it possible for me to download the map from a different source?

avatar image Adam Davis STAFF May 15 '14 at 01:19 PM

Hi Umer,

What are the steps you are taking when you are trying to download the example content?

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Hi Umer,

Our accounts department has looked over your account, and they do not see it as being active, or with any sign of payment history. This would certainly explain why you are unable to download content.

If you feel this is in error, please discuss this with our accounts department by sending them an email at:


If you have a record of payment, you may wish to be ready to provide that.


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answered May 15 '14 at 02:18 PM

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Stephen Ellis ♦♦ STAFF
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Try restarting the Launcher or hiting "Verify install". Or try opening after selecting a newer version of the engine that has been released and installed (this happens or at list happened for some time if you tried to download Elemental Demo with 4.0.2 instead of 4.1 selected).

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answered May 13 '14 at 11:47 AM

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Albert Espín
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