x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

UE4 Marketplace still asking for subscription after paying

i have subscribed for ue4 and dowloaded the source code from github. when i go to the marketplace to download something it say subscribe to download even thogh i logged in with my paid account. is there any way i can download it from someware else?

Product Version: Not Selected
Tags:
more ▼

asked May 12 '14 at 09:41 PM in Installation & Setup

avatar image

Umer Kazi
1 1 2

avatar image Adam Davis STAFF May 14 '14 at 02:06 PM

Hi Umer,

Please try verifying the install as Albert suggested. If this does not work please let me know and we will continue to try and find an adequate solution. Thank you and have a great day!

avatar image Umer Kazi May 15 '14 at 12:23 AM

I have tried everything possible but it did not work. is it possible for me to download the map from a different source?

avatar image Adam Davis STAFF May 15 '14 at 01:19 PM

Hi Umer,

What are the steps you are taking when you are trying to download the example content?

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

2 answers: sort voted first

Hi Umer,

Our accounts department has looked over your account, and they do not see it as being active, or with any sign of payment history. This would certainly explain why you are unable to download content.

If you feel this is in error, please discuss this with our accounts department by sending them an email at:

accounts@unrealengine.com

If you have a record of payment, you may wish to be ready to provide that.

Cheers

more ▼

answered May 15 '14 at 02:18 PM

avatar image

Stephen Ellis ♦♦ STAFF
11.5k 322 32 480

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

Try restarting the Launcher or hiting "Verify install". Or try opening after selecting a newer version of the engine that has been released and installed (this happens or at list happened for some time if you tried to download Elemental Demo with 4.0.2 instead of 4.1 selected).

more ▼

answered May 13 '14 at 11:47 AM

avatar image

Albert Espín
987 81 98 361

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question