Unable to download 4.12 update "Timeout processing Http request."

Development Getting Started & Setup
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1

I have been unable to download the 4.12 update over the past week. Having a look at the logs, it seems to be related to a timeout issue (Logs Attached). This seems to always be a problem whenever updating or downloading the engine and I would like to find a way to stop this from happening on my Australian internet (Seem to get a max of 280kb\s when downloading through the launcher :frowning: ).

I am either met with “Could not download installation information. Please try again later. Code:0” or the launcher will say its downloading (with fluctuating download speeds) but over several hours it wont change the download percentage (stuck at 60%, 1.3gb remaining)

I have gone through the trouble shooting steps mentioned on Troubleshooting Launcher Problems page however I have had no success. I have also changed the timeout time in the defaultengine.ini (up to 20000)(\Launcher\Engine\Programs\NoRedist\UnrealEngineLauncher\Config) but this doesn’t seem to help.

Link to Log

Message spammed in the logs:

[2016.06.05-03.15.31:770][  0]LogAnalytics:Warning: Endpoint analytics name has changed from 'download3.epicgames.com' to 'download2.epicgames.com', aggregated stats will be incorrect
[2016.06.05-03.15.31:874][  0]BuildPatchServices: ERROR: 17 Failed to download chunk https://download2.epicgames.com/Builds/Rocket/Automated/Engine/CloudDir/ChunksV3/30/81C7C4172A4A461F_A5F5B021402C07F1E6D314980E673955.chunk
[2016.06.05-03.15.32:173][  0]FBuildPatchChunkCache: Still waiting for chunk 3A63111A4FA98DC1EE8BB78D7B7A7AC8
[2016.06.05-03.15.32:629][  0]LogHttp:Warning: Timeout processing Http request. 000001A32D87AC80
[2016.06.05-03.15.32:630][  0]LogHttp:Warning: 000001A32D87AC80: request failed, libcurl error: 0 (No error)

Any help is greatly appreciated.

2

Hi Prototype6143,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

3

Thanks Barnabas! Ill take my issue over there. Thanks for the help :slight_smile: