Epic launcher crashing

Ahmed_Bedier · June 5, 2016, 5:23am

Epic launcher crashing after starting download 4.12 repeatedly
so i uninstalled it , deleted all the files and cache and downloaded the latest version
but when i set uplink text it stuck at updating launcher and crash again

anonymous_user_9884fb3d · June 5, 2016, 8:35am

Same here. It happens when downloading engine right?

anonymous_user_c43219ff · June 5, 2016, 12:37pm

me too, around 60% of the download of 4.12 the Epic Launcher chrashes

anonymous_user_c43219ff · June 5, 2016, 5:07pm

Actually on the 4th try it just magically worked

Ahmed_Bedier · June 5, 2016, 9:30pm

yup and updating plugins too

Ahmed_Bedier · June 5, 2016, 9:31pm

so what shall we do? i think the last launcher update did that !

anonymous_user_b9532c9a · June 6, 2016, 2:00pm

Hi everyone,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. Thanks!

Ahmed_Bedier · June 6, 2016, 3:56pm

so, why you marked your answer as accepted?
even if i sent to help i was waiting for other users to help.

Stephen_Ellis · June 6, 2016, 5:10pm

Hi ,

The UE4 Answerhub site is no longer used for reporting or troubleshooting issues with the Epic Games Launcher. The ‘accepted’ status here isn’t to indicate that the crash with the launcher is resolved, but as closing out this report since you have been directed to the correct channel for help with your issue: http://help.epicgames.com

Thanks