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I was charged twice for a asset in marketplace how do i get refund for one of the charges?

I bought Luos's Modular Rocks & Caves and I tried to purchase with paypal and got an error.. so I instead purchased with credit card and it went thru.. then i get two emails with two separate charges. So it charged me twice for same product.. Can I please get a refund on one of the charges?

Product Version: UE 4.11
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asked Jun 07 '16 at 08:26 PM in Marketplace

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Hi Endgen,

Please contact marketplace-support@unrealengine.com and provide your Order ID. We will look into the double charge and refund the duplicate for you.

Thank you,


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answered Jun 07 '16 at 08:35 PM

avatar image Endgen Jun 14 '16 at 09:14 PM

Thanks for the response.. !

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