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Where can I download the launcher after subscription expires?

My sub expired but I'd like to get the launcher again so I can download the old version of the engine I had while my sub was active. However it seems the link doesn't show in the account page unless you have an active subscription:

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Here's what my friend with an active sub sees

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asked May 14 '14 at 11:35 AM in Installation & Setup

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Bennicus
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Hi Bennicus,

You can still get access, we just do not currently have the functionality tied into the website with cancelled accounts (we are working on that).

Please contact our Accounts department at the email below, and they should be able to help you out.

accounts@unrealengine.com

Cheers

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answered May 14 '14 at 01:24 PM

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Stephen Ellis ♦♦ STAFF
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avatar image Bennicus May 14 '14 at 02:53 PM

Thanks for the quick reply! Unfortunately the accounts team told me this: "the link would be available when or if you renew your subscription but since you are no longer a subscriber the link will not be available"

Which doesn't make any sense, because you still have to login to the launcher and it only lets you download versions you had access to until your subscription expired.

Anyway, a friend of mine who still has an active sub sent me the links for the launchers, and I was able to login and download 4.0.2 (the last version I had access to).

avatar image Stephen Ellis ♦♦ STAFF May 14 '14 at 05:27 PM

Hey Bennicus,

I just discussed this with our Accounts team, and it was a mistake on their part. I apologize for that. They are supposed to be providing the installer file for any user with a cancelled account who needs it to re-install the editor.

I did edit your post to remove the links to the installer you provided. For the safety of our users, we can only allow these files to be provided directly by Epic. I do ask that you please take down the files where they are being hosted.

If anyone else with a cancelled account needs access to the original installer, please contact the email provided in the answer above, and it will be provided.

Thanks

avatar image Bennicus May 14 '14 at 05:51 PM

I think you misunderstood - those links were to the files officially hosted by Epic (notice the domain name on them was "epicgames.com"), I wasn't providing anything. They were the same links you see if you have an active sub.

I think it would be useful to keep the links there, so that if anyone else has this issue and finds this post they won't need to hassle your support team about it. But that's up to you of course. Thanks for the help anyway. :)

avatar image Stephen Ellis ♦♦ STAFF May 14 '14 at 08:14 PM

Ah, I did immediately delete the links and without looking. But we still do not wish to publicly link access to the installer for all. We prefer anyone who needs it to go through the correct process.

Thanks.

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