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Error "SU-PQR1603"

When Attempting to install Epic Games Launcher, it gives me code SU-PQR1603, I have seen the support centre, and have done all the steps listed. Such as installing driver, and checking administrator permissions. I still get the same error code when attempting to install, Please help!

Thanks-

Nolan

Product Version: Epic Games Launcher
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asked Jun 16 '16 at 10:20 PM in Using UE4

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Nolan.A
16 1 2 3

avatar image JexPEr Jan 24 '17 at 03:25 PM

Thank a lot.You are my hero)

avatar image M3T4 N1NJ4 Feb 07 '19 at 01:12 PM

Here is what I get after that code you told me to put in

untitled.jpg (459.4 kB)
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6 answers: sort voted first

support emailed me saying this

Please close the launcher, then try the following and let me know if it helps:

  • Right-click on your Epic Games launcher desktop shortcut

  • Select “Properties”

  • In the line labeled “Target,” add the following to the very end (after the quotation mark): -SkipBuildPatchPrereq

  • It should look something like this: “C:\Program Files\Epic Games\Launcher\Portal\Binaries\Win64\EpicGamesLauncher.exe” -SkipBuildPatchPrereq

  • Click “Apply”

  • Double click the shortcut to run the launcher and try again

it didnt work for me, i got an error saying that the target path is invalid but maybe this works for others with this same problem

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answered Jun 22 '16 at 10:09 PM

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mugsofpugs
51 1 4 8

avatar image Noake Sep 11 '16 at 01:07 PM

thank you, that helped

avatar image amizan8653 Jun 20 '17 at 01:09 PM

That helped me out too, thanks for the post.

avatar image TheNotSuckingOne Mar 06 '18 at 09:26 AM

For people who get the " invalid target path " error, just add a space between the -SkipBuildPatchPrereq and the quotation mark

avatar image Majority_major Oct 17 '18 at 11:13 AM

Thank you! Thank you! Thank you! Thank you! Thank you! and 1000 time more!!!

avatar image Killy Oct 20 '18 at 10:01 AM

Thanks this worked, my error was SU-BV03 but it still worked after few tries and GPU driver reinstall :)

avatar image Caliber Dec 13 '18 at 01:12 PM

Worked, thanks!

avatar image Virtier Jan 30 '19 at 02:08 PM

ive sat on a non working epic games launcher and having the same problem with it for about 6 months now. so when i say thank you for having a solution that actually works, i want you to know how much i mean.

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You can read more about this error here: http://help.epicgames.com/customer/portal/articles/2289966


If your system is up-to-date. Here's what I'd try next:

  • Completely uninstall everything related to Microsoft Visual Studio (VS, Redists, etc)

  • Completely uninstall anything related to the Unreal Engine

  • Reboot the system (to make sure everything is clean)

  • Re-install Unreal Engine + Redistributable's required to run it + Visual Studio

Beyond that, let's find the installer debug log. Can you share that? Follow the steps under: https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems#I_am_unable_to_install_the_Launcher_for_Windows

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answered Jun 18 '16 at 09:48 PM

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FrostedSentry
396 16 8 16

avatar image mugsofpugs Jun 18 '16 at 09:57 PM

we said we tried those, they didnt work at all.

avatar image FrostedSentry Jun 19 '16 at 03:47 PM

My apologies. Revised the answer with the only thing that you can really do beyond waiting for more feedback from Epic. Sadly we're dealing with a custom install error so they're the only ones that can really figure out what's going on / what is being overlooked.

avatar image FrostedSentry Jun 21 '16 at 12:21 PM

How are things going? Did this end up helping? Did you discover anything of significance in that log?

avatar image Tio Né Nov 28 '17 at 06:35 AM

Thanks, you helped me.

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im also having this problem and i also did all the steps. i even emailed support twice but they stopped responding. someone please help us.

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answered Jun 18 '16 at 11:08 PM

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mugsofpugs
51 1 4 8

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  • on this error!

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answered Jun 21 '16 at 06:23 PM

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s4Ndw1ch
1 2 3 4

avatar image FrostedSentry Jun 22 '16 at 01:00 PM

The original authors stopped responding to my questions. Can you fetch/share your log?

avatar image s4Ndw1ch Jun 22 '16 at 06:33 PM

How do I get the log?

avatar image mugsofpugs Jun 22 '16 at 09:08 PM

you go to C:\Users\"your name"\AppData\Local\EpicGamesLauncher\Saved\Logs to get to appdata you can open run command and put in %appdata% (takes you to roaming, just go back one) if you dont know how to get to run command look it up

avatar image Nolan.A Jun 22 '16 at 09:37 PM

My apologies for being slow in responding, I have exams and am very busy right now.

The log files are below, and uninstalling the drivers/reinstalling did not work.

Thanks!

-Nolan

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I GOT THE ANSWER!!!! After literally hours of looking for a fix i finally found it, Okay so first your going to want to find your epic games launcher

Then your going to right click and go to properties once in properties your going to go to shortcut then go to the box that says target.

Once there type in -SkipBuildPatchPrereq making sure to have the space after the already existing target so it should look something like this

"C:\Games\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe" -SkipBuildPatchPrereq

I really hoped that this helped you :)

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answered Nov 23 '17 at 09:16 PM

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JesusRafaelRcks1
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i have tried EVERYTHING but it still hasn't worked plz someone help

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answered Mar 08 '18 at 06:23 PM

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MrShinyOmelete
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