Failure to Launch ("Installing DirectX" then "Removing Backup Files")
Hello, I just bought a subscription today and am faced with this problem when running the Unreal Engine executable. The install process gets to "Installing DirectX" freezes then "Removing Backup Files". The 4.x folder is not downloaded by this point and the launcher doesn't show up. No crash messages accompany the lack of a launcher either. Thoughts?
I'm having the same problem, months later. The installation goes normally until it tries to install DirectX. After that, There is a brief message: "Removing backup files" then the install closes. A desktop shortcut is made that doesn't open due to ERROR 0x000007b.
answered Aug 01 '14 at 02:32 PM
We apologize for the lack of update on this issue. Do you have any new information regarding it? Is the problem still occurring for you, or were you able to find a solution?
Definitely please let us know if you were never able to get the editor to run, and we will be glad to investigate or discuss our options with you.
We are marking this as "resolved" for tracking purposes, unless we hear back from you.
answered Jun 26 '14 at 07:26 PM
Stephen Ellis ♦♦ STAFF
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