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Can't resume 4.12.3 installation

So the launcher downloaded and verified 4.12.3 but it failed to complete installation. The "some prerequisites are missing" message popped up (it's a new windows install and most of the C++ redistributables were missing( which is odd, since the launcher install is supposed to install them?)), so i went and installed everything manually and go back to the launcher to find the resume button, i click it several times but nothing happens. is there a way to make it work without redownloading the engine?

Product Version: UE 4.12
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asked Jun 26 '16 at 06:37 AM in Installation & Setup

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lolhost
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Hi lolhost,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the "Email Us" button under the "Contact Us" section. Thanks!

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answered Jun 27 '16 at 01:11 PM

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