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Launcher crashes immediately after login

I've downloaded the Epic Games Launcher in order to install the Unreal Game Engine. After logging into the Launcher, it disappears and the Crash reporter appears.

I've added -debuglogging to the shortcut for the Epic Games Launcher, and ran it as Admin.

I've also uninstalled the Visual Studio 2013 C++ redistribution and other years of the same, and restarted the computer.

I've tried running in compatibility mode, but it doesn't help.

Looking at the log files, the first error mentioned is: 'A file access error has occurred. Please check your running processes.'

I have the log files zipped up, but don't see a place to add them to this post....

Here are the first few errors:

 [2016.07.01-02.44.12:812][  0]LogTextLocalizationManager: No specific translations for ('en-US') exist, so ('en') translations will be used.
 [2016.07.01-02.44.12:825][  0]LogTextLocalizationManager:Warning: Loaded localization resources contain conflicting entries for (Namespace:BuildPatchInstallError, Key:BuildPatchInstallShortError_MoveFileToInstall):
 Localization Resource: (C:/Program Files (x86)/Epic Games/Launcher/Portal/Content/Localization/App/en/App.locres) Source String Hash: (-489431243) Localized String: (A file access error has occurred. Please check your running processes.)
 Localization Resource: (C:/Program Files (x86)/Epic Games/Launcher/Engine/Content/Localization/Engine/en/Engine.locres) Source String Hash: (724908231) Localized String: (A file access error has occurred.)
 [2016.07.01-02.44.12:825][  0]LogTextLocalizationManager:Warning: Loaded localization resources contain conflicting entries for (Namespace:BuildPatchInstallError, Key:BuildPatchInstallShortError_FileConstructionFail):
 Localization Resource: (C:/Program Files (x86)/Epic Games/Launcher/Portal/Content/Localization/App/en/App.locres) Source String Hash: (160756716) Localized String: (A file corruption has occurred. Please try again.)
 Localization Resource: (C:/Program Files (x86)/Epic Games/Launcher/Engine/Content/Localization/Engine/en/Engine.locres) Source String Hash: (214066241) Localized String: (A file corruption has occurred.)


Any and all help would be appreciated, as I have a client who's asked me to do a project within the Unreal Game Engine and I cannot start it, since I haven't succeeded in installing the game engine.

Thanks!

Product Version: UE 4.12
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asked Jul 01 '16 at 02:53 AM in Installation & Setup

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jtok4j
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avatar image jtok4j Jul 01 '16 at 02:55 AM

Additionally: I've already emailed support, about 24 hours ago, but no response yet. Thanks for any advice. :)

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Hi jtok4j,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the "Email Us" button under the "Contact Us" section. Thanks!

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answered Jul 01 '16 at 01:51 PM

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