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[Launcher] Waiting room failure WR-0001

I've had similar issues in the past, but this one has been plaguing me since 4.11 and with 4.12 it's gotten worse. I am only able to connect on rare occasions (twice a month or so) and it's been really annoying.

I blamed my Firewall/AV at first, but then when I completely disable both, I still can't connect and update engine/plugins/etc.

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Product Version: UE 4.12
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asked Jul 08 '16 at 07:34 PM in Installation & Setup

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avatar image motorsep Jul 11 '16 at 02:38 AM

Why is this marked as resolved?! I still can not connect and update :(

avatar image awsedr9 Oct 14 '16 at 09:28 AM

Hi, I have the same problem. Is there any new solution, or video tutorial?

avatar image Sean L ♦♦ STAFF Oct 14 '16 at 12:45 PM

Hey awsedr9,

For launcher issue, please visit http://help.epicgames.com/

There, you'll find articles containing troubleshooting information as well as an Email Us button that you can use to get in touch with one of our support staff.

Have a great day

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4 answers: sort voted first

Looks like others have had success with flushing their DNS. Try doing that with the Launcher completely closed and if that doesn't work right off the bat, reboot.

Hope this helps!

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answered Jul 08 '16 at 07:40 PM

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Monomyth STAFF
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avatar image motorsep Jul 08 '16 at 07:45 PM

Alright, just tried it - no effect :/

Oops, going to reboot now and check again.

avatar image motorsep Jul 08 '16 at 08:07 PM

Sorry, still no luck getting it to connect :(

avatar image Steve Hardister ♦♦ STAFF Jul 08 '16 at 08:28 PM

I'm sorry that you are having an issue with the Unreal Engine 4 Launcher. In order to offer the best support, we have recently modified the troubleshooting process for Launcher specific issues.

Please visit: http://help.epicgames.com/

This link provides information and solutions for common issues, as well as contact information should you require additional assistance.


Steve H.

avatar image motorsep Jul 08 '16 at 08:34 PM

Sorry, but I already did that for another issue and Epic staff bounced me back to Answer Hub because http://help.epicgames.com/ doesn't deal with technical issues (or so I was told).

avatar image MrMcBarnabas STAFF Jul 11 '16 at 10:47 AM

Hi Motorsep,

I am extremely sorry that you had a bad experience on help.epicgames.com. Although Answerhub is currently used as the primary source of information for technical engine questions yours was definitely a launcher query and should have been delt with correctly there. I am personally looking into the cause of this miss information.

In the meantime could you please go to this link: https://launcherwaitingroom-public-service-prod06.ol.epicgames.com/waitingroom/api/version

This is a direct connection to our waiting room backend, if you open this in a browser and see that you have successfully achieved a secure connection (normally shown by a lock symbol in the url bar of the browser) then we know your network is not at fault.

Then we can get to work trying to fix your issue.

avatar image motorsep Jul 08 '16 at 09:28 PM

Last time I connected on 4th of July 2016, so I compared logs and I see that now I am getting SSL error and get sent to waiting room, whether on 4th I didn't get sent anywhere.

Here is part of my today's log with the error: http://pastebin.com/iG3jnMDx

Sounds like server is blocking my account.

avatar image HLess_Jon Jul 13 '16 at 08:50 PM

I am having the same exact issue. Brand new install. I am getting the locked symbol when I go to your direct connection. alt text

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avatar image motorsep Jul 13 '16 at 09:08 PM

It's being investigated. Please e-mail Epic with launcher's debug logs.

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i completely reset my computer and it fixed the problem.

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answered Jul 13 '16 at 11:34 PM

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I solved this by adding -http=wininet to the launcher path.

  • Step 1 : open launcher's properties from your desktop by right clicking the Launcher Icon

  • Step 2: add -http=wininet affter the target command line like this:

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Here it is in text : "D:\Epic Games\Launcher\Portal\Binaries\Win32\EpicGamesLauncher.exe" -http=wininet

Apply and execute the Launcher again

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answered Dec 01 '17 at 01:47 PM

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I fixed it.

I'm fairly sure that it was because the firewall asked me for permission to connect to the program on private/public network and I checked yes for both of them.

My suggestion to fix it then is turn off firewall/anything else interfering with blocking programs from accessing your internet. Whitelist the program on your firewall to be sure.

I also watched this youtube video and I'm not sure if that's what fixed it but it's possible.


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answered Dec 31 '17 at 01:35 AM

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