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Why can I not get UE4 to run?

Why can I not get UE4 to run? (Any of the .exe files) it says: The application was unable to start correctly (0xc0000013). Click OK to close the application

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asked May 18 '14 at 12:30 PM in Installation & Setup

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The Gamer
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avatar image Alexander Paschall ♦♦ EPIC May 20 '14 at 02:18 PM

Hi The Gamer,

Is the installer not launching? Does the occur when you attempt to run the launcher? Any additional details as to when and where this occurs may help us investigate.

You may want to try reinstalling by logging into unrealengine.com and going to the "account" page. There's a link there to download and install UE4.

-Alexander

avatar image Steve Allison STAFF May 20 '14 at 10:19 PM

Also, if you could provide us with your DxDiag, that would help out in case of any hardware conflicts.

-Steve

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3 answers: sort voted first

Have you tried reinstalling it? Redownload with a reinstall?

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answered May 18 '14 at 12:36 PM

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Zeustiak
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Hello,

This issue has not been updated in a few days, so I will be marking it answered for tracking purposes. When you have more information that we have requested, please post again and the issue will be reopened for investigation.

Thanks,

Alexander

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answered May 27 '14 at 03:08 PM

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This issue has not been updated in a few days, so I will be marking it answered for tracking purposes. When you have more information that we have requested, please post again and the issue will be reopened for investigation. Thanks,

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answered Oct 12 '17 at 03:09 AM

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eangmaiidee
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