Whenever I click on "Learn" in epic game launcher it crashes, I cannot download open world asset and basic animation asset it say unavailable and those are free. What should I do?

Development Character & Animation
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I am also getting red circle in next to my name in Epic game launcher

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Hello,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the “Email Us” button under the “Contact Us” section. Thanks!

Have a great day