x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Office Holiday

Epic Games' offices will be on holiday from June 22nd to July 7th. During this period support will be limited. Our offices will reopen on Monday, July 8th. 

Epic Games Launcher black screen-win10 64-intel 4600

Hello,
As mentioned in the title i got a problem which seems common.
The app does launch,after adding " -OpenGL", but in black.
I can find buttons and E-mail-password boxes with mouse pointer and can enter my account but the new bigger page that comes out is also in black.
This is the first time installing Epic app as i wanted to download Unreal Tournament game that seems downloadable only through Epic Launcher.
I've tried what are listed in here...
Screenshots for the problem:

Epic launcher black screen

Epic launcher black screen

Here is a zip file contains logs and DxDiag files

Hope i can find any work around for this issue or any way to download the game w/o the need of launcher.
Thanks in advance

Product Version: Epic Games Launcher
Tags:
1.jpg (81.1 kB)
2.jpg (142.0 kB)
logs+dxdiag.rar (499.6 kB)
more ▼

asked Jul 24 '16 at 09:44 PM in Installation & Setup

avatar image

THE-SEEKER10
1 1 1 3

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

1 answer: sort voted first

Hello,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the "Email Us" button under the "Contact Us" section. Thanks!

Have a great day

more ▼

answered Jul 25 '16 at 12:38 PM

avatar image

Sean L ♦♦ STAFF
43.6k 485 152 442

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question