'No version information received'
I get the error message 'No version information received' after launching the launcher. After that,when trying to login I get the message: 'Did not get a response. Are you connected to the internet?' (Yes I was connected!)
I searched on the forum and the answerhub and found several threads with similar problems.
https://answers.unrealengine.com/questions/38648/launcher-error-no-version-information-received.html https://answers.unrealengine.com/questions/17734/error-no-version-information-received-on-launch.html https://forums.unrealengine.com/showthread.php?2454-Server-down-Error!-No-version-information-recieved-Retry-OK https://answers.unrealengine.com/questions/38204/no-version-info-error-connected-to-internet-error.html https://answers.unrealengine.com/questions/20490/no-version-information-recieved.html https://answers.unrealengine.com/questions/18952/launcher-with-proxy-error-407.html https://answers.unrealengine.com/questions/17734/error-no-version-information-received-on-launch.html
I tried all proposed solutions I found, however, none of them worked for me.
Here is what I have tried: I disabled the Firewall I tried to connect to the internet in various ways: Using DSL connection and my mobile phone I redownloaded and reinstalled the launcher multiple times I tried to increase timeout values in C:\Program Files\Unreal Engine\Launcher\Engine\Programs\NoRedist\UnrealEngineLauncher\Config\DefaultEngine.ini to :
[HTTP] HttpTimeout=36000 HttpConnectionTimeout=20000 HttpReceiveTimeout=20000 HttpSendTimeout=20000
And, I tried to change my DNS entry to: 220.127.116.11 18.104.22.168
Unfortunately nothing of these proposed solutions helped!
As in one thread someone assumed that this was error might be caused by an overload of the epic server I tried this multiple times again and again. Hovever there I was still not able to login.
Is there any solution to this problem?
Finally I have found a workaroud which worked for me in this thread: https://answers.unrealengine.com/questions/17734/error-no-version-information-received-on-launch.html
This comment by Steven Ellis was helpful for me:
"In the meantime, while the Launcher is not cooperating, you my wish to consider using the source code version of the editor which is downloaded via GitHub. It is a more involved setup process, but it can probably get you started. More information is available here: http://www.youtube.com/watch?v=usjlNHPn-jo&list=PLZlv_N0_O1gaCL2XjKluO7N2Pmmw9pvhE∈dex=46"
After building the from the source I was able to run unreal engine. After that I was able to install the launcher from within UE4 so that I am now also able to access the marketplace.
For those who struggle with the same problem: I am not sure why it worked for my to install the launcher from within UE4. One reason for this might have been that this time I simply tried to install the launcher from within UE4. However in the meantime I have also updated my Win7 and I have downloaded latest root certificates from Microsoft which also might have meen a reason why it worked for me this time.
Whatever the reason was, I am glad that this works now for me at the moment.
answered Jun 03 '14 at 12:24 PM
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