Why can't I log in to the Unreal Engine 4?

Hi,
I have recently downloaded the unreal engine launcher and installed it, however when I open it and try to login i get an error ‘Unable to authenticate account’.
Do i need to wait some length of time before my account becomes active or before the first payment for it has been authorised?
It is odd as i can login to my account online with no problems.

I have tried several times now by installing it on different drives and in the default location but nothing happens it just wont let me login. I have also removed and downloaded it fresh a couple of times just in case but still no luck. Any change anyone else has had this problem and nows how to fix it?alt text

Hi Einarr,

I’m sorry you are having this issue. Your payment must be authorized before you can even download the editor, so that shouldn’t be an issue. If you are certain you are using the correct log in and password, then I would suggest uninstalling and re-installing the editor from https://www.unrealengine.com.

I hope that helps.

Thanks, TJ