Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Cant download 4.13 or access Marketplace


I can't download the Latest Patch 4.13. There are no working links on the launcher or the Unreal Website to download this patch. I also cannot access the Marketplace from the Unreal Launcher and the Learn tab states that there is a connectivity issue when there is not.

Is there a fix inbound on this issue?

Product Version: UE 4.12
more ▼

asked Sep 05 '16 at 06:00 PM in Installation & Setup

avatar image

Coyote King
26 2 3 8

avatar image ADhibi Sep 05 '16 at 06:58 PM

Same is happening to me and someone else on my thread pretty much. I have version 4.7.6 and uninstalled 4.9 to try and reinstall it due a problem. But now when i click on 'Add Versions' it gets stuck on 'Please wait...' does this sound familiar with you?

avatar image Coyote King Sep 05 '16 at 08:33 PM

That is exactly whats happening on my end, perhaps this new patch had some extensive bugs during this roll out and before any of Unreal's technicians could get their eyes on it they took their labor day off.

this is a bit frustrating, seeing as i have purchased some items from the marketplace but have absolutely NO access to them because of this bugged up Launcher...

avatar image TechGuard Sep 05 '16 at 08:49 PM

Confirmed having same problem. Restarting pc and re-installing launcher does not help.

avatar image andreflome Sep 05 '16 at 09:00 PM

Same problem here.

avatar image afernandez0315 Sep 05 '16 at 09:50 PM

Same here in Mexico

avatar image D'Arcadius Sep 05 '16 at 10:39 PM

Same here. I have an interview in 10 hours and I need to download something from the marketplace to show my work...

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

2 answers: sort voted first


I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the "Email Us" button under the "Contact Us" section. Thanks!

Have a great day!

more ▼

answered Sep 06 '16 at 01:26 PM

avatar image

Sean L ♦♦ STAFF
43.5k 485 152 442

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

For me - It's solved , but thanks anyway. Regards

more ▼

answered Sep 07 '16 at 03:10 PM

avatar image

1 1 1

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question