AnswerHub bug no access to my profile/settings

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1

Hello, I have an issue with my AnswerHub account. I can’t access my profile page nor my settings, only the edit profile menu option doesn’t give me the following error :

An Internal error has occurred and we are sorry for the inconvenience.
We are doing our best to fix the problem as soon as possible.

I can access my page fine when I’m not logged in : https://answers.unrealengine.com/users/232581/fpsyx-2.html

Taking a wild guess : I have changed my main account email since first registering, but the AnswerHub account might still be associated to the old one?

2

Perfect, all fixed, thanks a bunch!

3

Hi FPSYX.

Your wild guess was accurate. There were actually 3 accounts created on the Answerhub which had various combinations of username and email that were causing conflicts. I’ve cleaned things up and shut down the others, and the account you used here should be good to go now.

Cheers