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Access violation - code c0000005 (first/second chance not available)

I'm having this problem whenever I try to launch UE4.13, the launcher just crash. I tried to run it from different versions and this problem still occur. I also re-installed the whole Epic Game Launcher but it's still crashing.

It just happens all of the sudden and I don't know how to fix it.

Access violation - code c0000005 (first/second chance not available)

nvwgf2umx nvwgf2umx nvumdshimx d3d11 dxgi dxgi dxgi dxgi UE4Editor_D3D11RHI!FD3D11Viewport::PresentChecked() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:267] UE4Editor_D3D11RHI!FD3D11Viewport::Present() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:448] UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHIEndDrawingViewport() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:552] UE4Editor_RHI!FRHICommandList::EndDrawingViewport() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\rhi\private\rhicommandlist.cpp:1344] UE4Editor_SlateRHIRenderer!FSlateRHIRenderer::DrawWindow_RenderThread() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\slaterhirenderer\private\slaterhirenderer.cpp:483] UE4Editor_SlateRHIRenderer!TGraphTask<`FSlateRHIRenderer::DrawWindows_Private'::`33'::EURCMacro_SlateDrawWindowsCommand>::ExecuteTask() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\core\public\async\taskgraphinterfaces.h:868] UE4Editor_Core!FNamedTaskThread::ProcessTasksNamedThread() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\core\private\async\taskgraph.cpp:932] UE4Editor_Core!FNamedTaskThread::ProcessTasksUntilQuit() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\core\private\async\taskgraph.cpp:679] UE4Editor_RenderCore!RenderingThreadMain() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\rendercore\private\renderingthread.cpp:319] UE4Editor_RenderCore!FRenderingThread::Run() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\rendercore\private\renderingthread.cpp:440] UE4Editor_Core!FRunnableThreadWin::Run() [d:\build++ue4+release-4.13+compile\sync\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:74]

Product Version: UE 4.13
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asked Sep 20 '16 at 05:30 PM in Bug Reports

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AkaSeijuro
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Hello,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the "Email Us" button under the "Contact Us" section. Thanks!

Have a great day

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answered Sep 20 '16 at 05:35 PM

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Sean L ♦♦ STAFF
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avatar image AkaSeijuro Sep 20 '16 at 10:00 PM

Hi, I emailed techical support on http://help.epicgames.com/ and they said I should ask people on this page AnswerHub to help me instead.

avatar image Sean L ♦♦ STAFF Sep 21 '16 at 12:51 PM

After looking over the crash, it appears it is related to a known issue, UE-36148.

This issue is being investigated by our developers currently, but in the meantime I'd recommend ensuring that your drivers for your graphics card are up to date and give it another shot.

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